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Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS TUR 2014 HOUSEKEEPING MANAGEMENT COMPULSORY 3 0 0 3

Offered By

Tourism and Hotel Management

Level of Course Unit

Short Cycle Programmes (Associate's Degree)

Course Coordinator

DOCTOR GAMZE ÖZOĞUL

Offered to

Tourism and Hotel Management

Course Objective

To provide students with necessary competences on realizing quality and improvement at housekeeping department by informing students on hygiene, room setting, related materials and procedures at housekeeping department.

Learning Outcomes of the Course Unit

1   Being able to practice the procedures used in housekeeping operations. 2   Being able to use the chemicals in housekeeping operations. 3   Being able to use the machinery and equipment in housekeeping operations. 4   Being able to prepare the rooms with the hygiene and operation standarts. 5   Being able to manage the relationship between housekeeping operations and the other departments.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description 1 Housekeeping Operations Department 2 Organization chart of Housekeeping Operations Department 3 Personal care 4 Chemicals that are used at Housekeeping Operations Department 5 Machinery and Equipment that are used at Housekeeping Operations Department 6 Procedures and forms that are used at Housekeeping Operations Department 7 Mid-term Exam 8 Housekeeping Department Hygiene and Cleaning 9 Housekeeping Department Hygiene and Cleaning 10 Master key 11 Materials that are forgotten by the guests 12 The relationship with the front office operations department and dealing with the complaints of the guests 13 The relationship with the Technical Service Department 14 Communicate with guests , job security 15 Final Exam

Recomended or Required Reading

Otel Işletmelerinde Kat hizmetleri Yönetimi, Meryem Akoğlan Kozak, Detay Yayınevi, Ankara, 2011, 216 sf.

Planned Learning Activities and Teaching Methods

Lecturing, preparation for the subject, in-class practices

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA 1 MTE MIDTERM EXAM 2 FIN FINAL EXAM 3 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.50 + FIN * 0.50 4 RST RESIT 5 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.50 + RST * 0.50 *** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

Exam

Language of Instruction

Turkish

Course Policies and Rules

It is imperative to attend 70% of the courses and fulfill the requirements of the course.

Contact Details for the Lecturer(s)

gamze.ozogul@deu.edu.tr

Office Hours

Monday / 09:25-12:00

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours) Lectures 14 2 28 Preparation about subject 14 1 14 Preparations before/after weekly lectures 14 2 28 Preparation for midterm exam 1 5 5 Preparation for final exam 1 5 5 In-class practices 1 5 5 Midterm 1 1 1 Final 1 1 1 TOTAL WORKLOAD (hours) 87

Contribution of Learning Outcomes to Programme Outcomes

PO/LO PO.1 PO.2 PO.3 PO.4 PO.5 PO.6 PO.7 PO.8 PO.9 PO.10 PO.11 PO.12 PO.13 PO.14 PO.15 PO.16 PO.17 PO.18 PO.19 PO.20 LO.1 1 LO.2 1 LO.3 1 LO.4 1 1 LO.5 1 1