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Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS BYA 4219 QUALITY ASSURANCE STANDARTS AND DOCUMENTATION ELECTIVE 3 0 0 3

Offered By

BUREAU MANAGEMENT AND EXECUTIVE ASSISTANTSHIP

Level of Course Unit

Short Cycle Programmes (Associate's Degree)

Course Coordinator

ASSISTANT PROFESSOR MELTEM ARAT

Offered to

BUREAU MANAGEMENT AND EXECUTIVE ASSISTANTSHIP BUREAU MANAGEMENT AND EXECUTIVE ASSISTANTSHIP (Evening)

Course Objective

Providing the students for acquiring knowledge and ability to work in accordance

Learning Outcomes of the Course Unit

1   Being able to explain fundamental terms of quality 2   Being able to explain quality history and the leading foundations 3   Being able to explain fundamental terms of quality management standards 4   Being able to explain key items of quality management system.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description 1 Concept of quality 2 Quality history 3 Leading foundations of quality management and quality awards 4 Quality management standards 5 Quality management systems Corporate quality culture Quality Handbook and documentation management 6 Quality management systems Strategic quality management Quality plan 7 Midterm 8 Midterm 9 Quality management systems Teamwork Quality teams and quality circle teams 10 Quality management systems Continuous improvement corrective and preventive action 11 Quality management systems Quality cost Difference between quality assurance and quality control 12 Quality management systems Customer satisfaction 13 Quality management systems Employee satisfaction 14 Quality management systems Process and information management

Recomended or Required Reading

Textbook: Kovancı, Ahmet, Toplam Kalite Yönetimi, Sistem Yayıncılık, 2.Baskı, Istanbul, 2003. lecture notes. Supplementary Books: Çetin, Canan, Toplam Kalite Yönetimi ve ISO 9000 Kalite Güvence Sistemi, Beta, Istanbul, 1998. Other materials: Other sources proposed by the lecturer.

Planned Learning Activities and Teaching Methods

1. Lecturing 2. Questioning and answering

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA 1 MTE MIDTERM EXAM 2 FN Final 3 FCG FINAL COURSE GRADE VZ*0.40 + FN* 0.60 4 RST RESIT 5 FCGR FINAL COURSE GRADE (RESIT) VZ*0.40 + BUT* 0.60 *** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

Learning outcomes will be assessed by mid-term and final exams.

Assessment Criteria

To be announced.

Language of Instruction

Turkish

Course Policies and Rules

It is mandatory to attend 70% of the course.

Contact Details for the Lecturer(s)

meltem.arat@deu.edu.tr

Office Hours

Office hours will be specified according to the instructor's term programme.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours) Lectures 12 3 36 Preparations before/after weekly lectures 12 1 12 Preparation for midterm exam 1 10 10 Preparation for final exam 1 10 10 Midterm 1 1 1 Final 1 1 1 TOTAL WORKLOAD (hours) 70

Contribution of Learning Outcomes to Programme Outcomes

PO/LO PO.1 PO.2 PO.3 PO.4 PO.5 PO.6 PO.7 PO.8 PO.9 PO.10 PO.11 PO.12 PO.13 PO.14 PO.15 PO.16 PO.17 PO.18 PO.19 PO.20 LO.1 1 1 1 LO.2 1 1 1 LO.3 1 1 1 LO.4 1 1 1