Description of Individual Course Units
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Offered By |
Business Administration |
Level of Course Unit |
First Cycle Programmes (Bachelor's Degree) |
Course Coordinator |
ASSISTANT PROFESSOR PINAR ÖZKAN |
Offered to |
Business Administration |
Course Objective |
Aims to information on the basics and implementation of consumer-oriented marketing firms, giving the center area of consumer satisfaction with an application role in determining the success of CRM in many industries today |
Learning Outcomes of the Course Unit |
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Mode of Delivery |
Face -to- Face |
Prerequisites and Co-requisites |
None |
Recomended Optional Programme Components |
None |
Course Contents |
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Recomended or Required Reading |
Demirel, Yavuz (2006) Müşteri Ilişkileri Yönetimi ve Bilgi Paylaşımı, Iq Kültür Sanat Yayıncılık |
Planned Learning Activities and Teaching Methods |
Power point-supported lecture and case study |
Assessment Methods |
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*** Resit Exam is Not Administered in Institutions Where Resit is not Applicable. |
Further Notes About Assessment Methods |
None |
Assessment Criteria |
To be announced. |
Language of Instruction |
Turkish |
Course Policies and Rules |
To be announced. |
Contact Details for the Lecturer(s) |
To be announced. |
Office Hours |
To be announced. |
Work Placement(s) |
None |
Workload Calculation |
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Contribution of Learning Outcomes to Programme Outcomes |
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