COURSE UNIT TITLE

Offered By

Tourism Management

Level of Course Unit

First Cycle Programmes (Bachelor's Degree)

Course Coordinator

DOCTOR MANOLYA AKSATAN KAPLANSEREN

Offered to

Tourism Management

Course Objective

The aim of this course is to provide students the core issues of total quality management concept and principles. This course also aims to create awareness about different quality certification types and processes and the need for these certificates in tourism industry.

Learning Outcomes of the Course Unit

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Recomended or Required Reading

1. Dale H. Besterfield, Carol Besterfield-Michna, Glen H. Besterfield and Mary Besterfield-Sacre, Total Quality Management, 2nd Edition, Prentice-Hall, 1999.
2. King, J. H. and Cichy, R. F. (2006). Managing for Quality in the Hospitality Industry, New Jersey: Prentice-Hall.

Planned Learning Activities and Teaching Methods

1. Lecture
2. Discussion
3. Term project

Assessment Methods

Further Notes About Assessment Methods

None

Assessment Criteria

1. The student will be able to tell the principles of quality and total quality management.
2. The student will be able to discuss the importance of quality in tourism industry and evaluate the current quality approaches in tourism industry.
3. The student will be able to compare different quality management systems.
4. The student will be able to list important quality gurus and their contributions to the literature.

Language of Instruction

English

Course Policies and Rules

1. Attending at least 70 percent of lectures is mandatory.
2. Plagiarism of any typewill result in disciplinary action.
3. Participation to the course and discussions during the classes is required.
4. Late arrivals to the class should be avoided.
5. All electronic devices should be kept close during the lectures.

Contact Details for the Lecturer(s)

To be announced.

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Contribution of Learning Outcomes to Programme Outcomes