Dokuz Eylül University Information Package / Courses Catalog

Description of Individual Course Units

Course Unit Code	Course Unit Title	Type Of Course	D	U	L	ECTS
IST 3165	BUSINESS PROCESS IMPROVEMENT	ELECTIVE	3	0	0	5

Offered By

Statistics

Level of Course Unit

First Cycle Programmes (Bachelor's Degree)

Course Coordinator

ASSISTANT PROFESSOR SENEM VAHAPLAR

Offered to

Statistics
Statistics(Evening)

Course Objective

The objective of this course is to make the students comprehend the importance of process management and business process improvement in modern business life. Besides, the students are expected to have information on process mapping, process performance measurement, process improvement and process qualification.

Learning Outcomes of the Course Unit

1	Describing fundamental elements of business process improvement
2	Listing 5 phases of business process improvement
3	Explaining process characteristics with examples
4	Drawing process maps
5	Determining qualification levels of business processes

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week	Subject	Description
1	Fundamental concepts of business process improvement (BPI)
2	Five phases of BPI
3	Setting the stage for BPI
4	Organizational structure of BPI and their responsibilities
5	Efficiency, effectiveness and adaptability measures
6	Process mapping and flowcharting
7	IDEF0 process mapping technique
8	Midterm exam
9	Presentations of homework assignments
10	Understanding and investigating process characteristics
11	Streamlining the processes
12	Measurements and feedback
13	Process qualification
14	Harrington qualification criteria

Recomended or Required Reading

Textbook(s):
B. Andersen, Business Process Improvement Toolbox, Second Edition, ASQ Quality Press, 2007.
Supplementary Book(s):
H. J. Harrington, Business Process Improvement, The Breakthrough Strategy for Total Quality, Productivity and Competitiveness, McGraw-Hill, 1991.

Planned Learning Activities and Teaching Methods

Lecture format and presentations supported with homework assignments. Questions are encouraged and discussion of material stressed

Assessment Methods

SORTING NUMBER	SHORT CODE	LONG CODE	FORMULA
1	MTE	MIDTERM EXAM
2	ASG	ASSIGNMENT
3	FIN	FINAL EXAM
4	FCG	FINAL COURSE GRADE	MTE * 0.40 + ASG * 0.15 + FIN * 0.45
5	RST	RESIT
6	FCGR	FINAL COURSE GRADE (RESIT)	MTE * 0.40 + ASG * 0.15 + RST * 0.45

*** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

Evaluation of exams and homeworks

Language of Instruction

Turkish

Course Policies and Rules

Attendance to at least 70% for the lectures is an essential requirement of this course and is the responsibility of the student. It is necessary that attendance to the lecture and homework delivery must be on time. Any unethical behavior that occurs either in presentations, homeworks or exams will be dealt with as outlined in school policy. You can find the undergraduate policy at http://web.deu.edu.tr/fen

Contact Details for the Lecturer(s)

DEU, Faculty of Sciences, Department of Statistics
e-mail: senem.sahan@deu.edu.tr
Tel: 0232 301 86 03

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities	Number	Time (hours)	Total Work Load (hours)
Lectures	13	3	39
Preparation before/after weekly lectures	12	1	12
Preparation for Mid-term Exam	1	24	24
Preparation for Final Exam	1	30	30
Preparing Group Assignments	1	2	2
Preparing Individual Assignments	2	2	4
Final	1	2	2
Midterm	1	2	2
TOTAL WORKLOAD (hours)			115

Contribution of Learning Outcomes to Programme Outcomes

PO/LO	PO.1	PO.3	PO.4	PO.5	PO.7	PO.10	PO.12	PO.13	PO.14
LO.1	4	5			5		5		5
LO.2	4	5			5		5		5
LO.3	4	5	3				5		5
LO.4		5	5	5	5		5	5	5
LO.5		5	5	5	5	4	5	5	5

COURSE UNIT TITLE

DEGREE PROGRAMMES

Description of Individual Course Units

Offered By

Level of Course Unit

Course Coordinator

Offered to

Course Objective

Learning Outcomes of the Course Unit

Mode of Delivery

Prerequisites and Co-requisites

Recomended Optional Programme Components

Course Contents

Recomended or Required Reading

Planned Learning Activities and Teaching Methods

Assessment Methods

Further Notes About Assessment Methods

Assessment Criteria

Language of Instruction

Course Policies and Rules

Contact Details for the Lecturer(s)

Office Hours

Work Placement(s)

Workload Calculation

Contribution of Learning Outcomes to Programme Outcomes

CONTACT INFORMATION