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Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS TUR 4010 TICKETING ELECTIVE 1 2 0 3

Offered By

Tourism and Hotel Management

Level of Course Unit

First Cycle Programmes (Bachelor's Degree)

Course Coordinator

ASSOCIATE PROFESSOR YEŞIM KOBA

Offered to

Tourism Management Tourism and Hotel Management

Course Objective

The objective of this course is to introduce students to understand the processes involved when making a reservation and issuing tickets including costings by using Galileo.

Learning Outcomes of the Course Unit

1   1. Understand the dimensions, nature and significance of informations systems in travel and tourism 2   2. Examine and apply reservation procedures used in Galileo 3   3. Comprehend and apply both creating as well as editing booking files procedures in Galileo. 4   4. Examine and apply fare quote procedures in Galileo 5   5. Analyze and issue ticketing procedures in Galileo.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description 1 Introduction to Ticketing and Computerized Reservation System Enter into and exit from Galileo System 2 Galileo Information Systems 3 Sales Codes 4 Obligated Areas and Non-obligated Areas 5 Booking File Functions 6 Availability 7 Midterm Exam 8 Midterm Exam 9 Seat Booking 10 Detailed Seat Reservations 11 Price Showing 12 Price Loading 13 Reservation Queues 14 Message Queues 15 Final Exam 16 Final Exam

Recomended or Required Reading

Textbook(s): Galileo Rezervasyon ve Biletleme Rehberi, Galileo Türkiye

Planned Learning Activities and Teaching Methods

Theorical courses will take place every week .

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA 1 MTE MIDTERM EXAM 2 FIN FINAL EXAM 3 FCG FINAL COURSE GRADE MTE * 0.40 + FIN * 0.60 4 RST RESIT 5 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.40 + RST * 0.60 *** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

Evaluating mid-term and final exam .

Language of Instruction

Turkish

Course Policies and Rules

The attandence requirement of the students is 70%.

Contact Details for the Lecturer(s)

yesim.koba@deu.edu.tr

Office Hours

All monday

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours) Lectures 12 1 12 Tutorials 12 2 24 Preparations before/after weekly lectures 12 1,5 24 Preparation for midterm exam 1 10 10 Preparation for final exam 1 10 10 Midterm 1 1 1 Final 1 1 1 TOTAL WORKLOAD (hours) 82

Contribution of Learning Outcomes to Programme Outcomes

PO/LO LO.1 LO.2 LO.3 LO.4 LO.5