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Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS TUR 3010 QUALITY SYSTEMS IN TOURISM ENTERPRICES ELECTIVE 3 0 0 3

Offered By

Tourism and Hotel Management

Level of Course Unit

First Cycle Programmes (Bachelor's Degree)

Course Coordinator

ASSISTANT PROFESSOR CEYLAN ALKAN

Offered to

Tourism Management Tourism and Hotel Management

Course Objective

This course aims to provide students; understand the concept of quality management concepts, theories of management, total quality management, and the development process, using total quality management tools in tourism enterprises, configuring the quality management system and self- valuation models, evaluate systems and models in terms of quality and economy

Learning Outcomes of the Course Unit

1   Apply process management in tourism businesess. 2   Use of total quality management tools. 3   Establishing quality management systems. 4   Make preparations for the application process quality awards 5   Evaluate the success of quality management systems and quality of the document in terms of economy

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description 1 Management concept 2 Management theories 3 Development of the concept of quality 4 Dimensions of quality 5 The concept of quality of service and its components 6 Development of total quality management, total quality management principles and tools 7 Midterm Exam 8 Midterm Exam 9 The concept of process management 10 Continuous improvement approach 11 Quality economics and priciples 12 Quality management systems-I 13 Quality management systems-II 14 Quality awards 15 Final Exam 16 Final Exam

Recomended or Required Reading

To be announced.

Planned Learning Activities and Teaching Methods

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA 1 MTE MIDTERM EXAM 2 FIN FINAL EXAM 3 FCG FINAL COURSE GRADE MTE * 0.40 + FIN * 0.60 4 RST RESIT 5 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.40 + RST * 0.60 *** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

To be announced.

Language of Instruction

Turkish

Course Policies and Rules

To be announced.

Contact Details for the Lecturer(s)

ovuncbardakoglu@hotmail.com

Office Hours

Tuesday-Wednesday:13.00-16.00

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours) Lectures 12 3 36 Preparations before/after weekly lectures 12 1 12 Preparation for midterm exam 1 10 10 Preparation for final exam 1 15 15 Midterm 1 1 1 Final 1 1 1 TOTAL WORKLOAD (hours) 75

Contribution of Learning Outcomes to Programme Outcomes

PO/LO LO.1 LO.2 LO.3 LO.4 LO.5