COURSE UNIT TITLE

: TRAVEL SERVICES MANAGEMENT

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
SEC 3056 TRAVEL SERVICES MANAGEMENT ELECTIVE 3 0 0 5

Offered By

Tourism Management

Level of Course Unit

First Cycle Programmes (Bachelor's Degree)

Course Coordinator

DOCTOR GAMZE ÖZOĞUL

Offered to

Tourism Management

Course Objective

Aim of this course is to teach students all the components of travel services from the beginning to the point of arrival and to gain the competence to perform an international travel organization.

Learning Outcomes of the Course Unit

1   To understand the concept of travel, its development and its current situation
2   To learn the components of travel organization
3   To be able to plan the travels
4   To be able to analyze service quality and costs of travel organizations
5   To be able to evaluate current developments in travel

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Concept of travel
2 Development of travel concept
3 National and international organizations for travel organizations
4 Travel organizations organizers
5 National legislation on travel organizations
6 International legislation on travel organizations
7 MID-TERM EXAM
8 MID-TERM EXAM
9 Planning of travel organizations
10 Costing of travel organizations
11 Marketing of travel organizations
12 Complaint management in travel organizations
13 Travel organizations and tourism 4.0
14 Current developments in travel organizations
15 FINAL EXAM
16 FINAL EXAM

Recomended or Required Reading

Uluslararası Seyahat Işletmeciliği, Detay Yayıncılık, Doç. Dr. Burhanettin Zengin, Prof. Dr. Mehmet Sarıışık, Prof. Dr. Cevdet Avcıkurt, 2017, 366 pages.

Planned Learning Activities and Teaching Methods

Lectures and case studies.

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 FIN FINAL EXAM
3 FCGR FINAL COURSE GRADE MTE*0.40+FIN * 0.60
4 RST RESIT
5 FCG FINAL COURSE GRADE MTE*0.40+RST * 0.60


*** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

1. Midterm Exam: Midterm exam encompasses the subjects covered in lectures as well as weekly assignments (40%)
2. Final Exam: The exam encompasses all the subjects covered throughout the semester, as well as in-class discussions, applications and case studies (60%)

Assessment Criteria

Exam papers will be evaluated regarding the level of understanding, as well as defining the causality between the basic concepts and issues of the lecture, ability of giving examples and analytical thought, and using relevant terminology.

Language of Instruction

Turkish

Course Policies and Rules

1. It is obligatory to attend at least 70% of the classes
2. Plagiarism of any type will result in disciplinary action.
3. It is essential that students make use of the reading list
4. Students are expected to be involved in class discussions

Contact Details for the Lecturer(s)

gamze.ozogul@deu.edu.tr

Office Hours

Monday / 10:00-12:00

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 13 3 39
Preparations before/after weekly lectures 13 5 65
Preparation for midterm exam 1 5 5
Preparation for final exam 1 10 10
In-class practices 1 5 5
Midterm 1 2 2
Final 1 2 2
TOTAL WORKLOAD (hours) 128

Contribution of Learning Outcomes to Programme Outcomes

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CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

Copyright 2015 DEÜ. BİD

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