COURSE UNIT TITLE

: FRONT DESK SERVICE AND AUTOMATION SYSTEMS

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
TUR 2019 FRONT DESK SERVICE AND AUTOMATION SYSTEMS COMPULSORY 2 2 0 5

Offered By

Tourism and Hotel Management

Level of Course Unit

Short Cycle Programmes (Associate's Degree)

Course Coordinator

DOCTOR EDA AVCI

Offered to

Tourism and Hotel Management

Course Objective

To introduce the procedures, documents and equipments of front office operations and provide students with skills of delivering and making front office operations effective. To provide the students with competences on using one of the modern hospitality automation systems.

Learning Outcomes of the Course Unit

1   Being able to identify the front office operations, practice the front office procedures.
2   Being able to use the forms of front Office, use the equipments of front Office, manage the relationship between front office and the other departments.
3   Being able to explain the basic characteristics of hotel automation, record reservation and CI/CO operation, make cash operations.
4   Being able to carry out group and agency reservations.
5   Being able to prepare all of the related reports and documents peculiar to hotel automation.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Importance of the Front Office Department Front Office Management and Relation with Other Departments
2 Front Office Equipment, Working Hours and Hotel Security Systems Reservation Process and Exceptions
3 TReservation Tracking Types Room Sales Techniques and Special Cases
4 Information Technology and Information Management Systems Use of Information Technologies in Tourism Enterprises
5 Management Information System Hotel Information Systems
6 Front Office Systems Hotel Automation Systems
7 Mid-Term Exam
8 AmonRa Hotel Automation System
9 Otello Hotel Automation System
10 Opera Hotel Automation System
11 Elektra Hotel Automation System and Application
12 Elektra Hotel Automation System and Application
13 Elektra Hotel Automation System and Application
14 Elektra Hotel Automation System and Application
15 Final Exam

Recomended or Required Reading

Aykut, Pajo (2013). Turizm Işletmelerinde Bilgi Teknolojileri Kullanımı ve Otel Otomasyon Programları. Ankara: Detay Yayıncılık
Ömer, L. Met (2016). Otel Işletmelerinde Yönetim Bilgi Sistemleri. Ankara: Detay Yayıncılık
Ayhan, Gökdeniz& Yakup Dinç (2016). Konaklama Işletmelerinde Önbüro Operasyonları ve Yönetimi. Ankara: Detay Yayıncılık
Üzeyir, Kement (2016). Amonra Otel Otomasyon Sistemleri. Ankara: Detay Yayıncılık

Planned Learning Activities and Teaching Methods

Lecturing, in-class practices.

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 FIN FINAL EXAM
3 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.50 + FIN * 0.50
4 RST RESIT
5 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.50 + RST * 0.50


*** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

Exam.

Language of Instruction

Turkish

Course Policies and Rules

It is imperative to attend 70% of the courses and fulfill the requirements of the course.

Contact Details for the Lecturer(s)

eda.avci@deu.edu.tr

Office Hours

The days and times specified in the weekly course schedule announced for the year.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 14 2 28
Preparation about subject 14 2 28
Preparations before/after weekly lectures 14 2 28
Preparation for midterm exam 1 5 5
Preparation for final exam 1 8 8
In-class practices 14 1 14
Midterm 1 1 1
Final 1 1 1
TOTAL WORKLOAD (hours) 113

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10PO.11PO.12PO.13PO.14PO.15PO.16PO.17PO.18PO.19PO.20
LO.111
LO.211
LO.31
LO.41
LO.51

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

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