COURSE UNIT TITLE

: PRINCIPLES OF COMMUNICATION IN CRISIS

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
AFY 5021 PRINCIPLES OF COMMUNICATION IN CRISIS ELECTIVE 3 0 0 5

Offered By

Disaster Administration

Level of Course Unit

Second Cycle Programmes (Master's Degree)

Course Coordinator

PROFESSOR DOCTOR ZERRIN TOPRAK KARAMAN

Offered to

Disaster Administration

Course Objective

possible damages, reducing the fear and worries to the minimum level in public,ensuring the information flow to the masses under risk and to the public. The purpose of the curse is, to make sure the students understand the main principles and strategies of crisis communication , and teaching them how to use these tools.

Learning Outcomes of the Course Unit

1   Be able to learn the strategies of criss communication
2   Be able to determine the messages in crisis communication
3   Be able to determine the target mass in crisis communication
4   Be able to determine and use the tools of crisis communication
5   Be able to create the right communication between the partners and followers

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 To determine the basis terminology about the course
2 To determine the process of the crisis management
3 The purpose of the crisis communication
4 The management cycle of crisis communication
5 The crisis communication plan
6 Crisis communication strategies
7 The messages in crisis communication
8 Ara Sınav
9 The communication with partners in case of crisis
10 The communication with followers in case of crisis
11 The relations with media in case of crisis
12 The spokesmen in crisis communication
13 The use of modern communication tools in case of crisis
14 Presentations

Recomended or Required Reading

NHPCO (National Hospice and Palliative Care Association). (2006). Crisis Communications Planning A Guide for Providers. http://www.nhpco.org/files/public/communications/crisis_guide.pdf, 31.01.2012.
Tyrone, M.(1998). Crisis Communication:A Commanders Guide To Effective Crisis Communication. Air Command And Staff College Air University. Alabama. USA. http://www.au.af.mil/au/awc/awcgate/acsc/98-307.pdf, 31.01.2012.
Kadıoğlu, M. (2011). Afet Yönetimi Beklenilmeyeni Beklemek, En Kötüsünü Yönetmek. T.C. Marmara Belediyeler Birliği Yayını. Istanbul.
Joyce, K.E. vd. (2009). Remote sensing and the disaster management cycle. Advances in Geoscience and Remote Sensing. India. (ED. Gary Jedlovec). SS:317-346.
Boisvert P. Moore R. (2004). Crisis and emergency management : a guide for managers of the Public Service of Canada. Canadian Centre for Management Development. Canada. http://www.csps-efpc.gc.ca/pbp/pub/pdfs/P117_e.pdf

Planned Learning Activities and Teaching Methods

To remind the topics of the previous lesson for 15 minutes.
To give a general overview on the topic of the current week.
To give a lecture accompanied by a presentation prepared using the materials provided by the basic course book and other resources.
To make control-oriented brainstorming practices during some weeks.
To support the course topics with sample event examinations.
To analyze the given case studies.
To internalize the knowledge of students through homework applications

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 STT TERM WORK (SEMESTER)
3 FIN FINAL EXAM
4 FCG FINAL COURSE GRADE MTE * 0.30 + STT * 0.30 + FIN* 0.40
5 RST RESIT
6 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.30 + STT * 0.30 + RST* 0.40


*** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

Will be announced.

Assessment Criteria

Will be announced.

Language of Instruction

Turkish

Course Policies and Rules

Will be announced.

Contact Details for the Lecturer(s)

Will be announced.

Office Hours

Will be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 13 3 39
Preparation for midterm exam 1 18 18
Preparation for final exam 1 25 25
Preparing assignments 1 3 3
Preparing presentations 1 18 18
Preparations before/after weekly lectures 13 1 13
Final 1 2 2
Midterm 1 2 2
TOTAL WORKLOAD (hours) 120

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6
LO.132
LO.22324
LO.3442
LO.4242
LO.52443

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

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