Dokuz Eylül University Information Package / Courses Catalog

Description of Individual Course Units

Course Unit Code	Course Unit Title	Type Of Course	D	U	L	ECTS
UKY 8060	BUSINESS PROCESS MANAGEMENT APPLICATIONS	ELECTIVE	3	0	0	5

Offered By

Quality Management Non-thesis (Distance Learning)

Level of Course Unit

Second Cycle Programmes (Master's Degree)

Course Coordinator

PROFESSOR DOCTOR GÜLÜZAR KURT GÜMÜŞ

Offered to

Quality Management Non-thesis (Distance Learning)

Course Objective

Defining processes in enterprises, creating and managing flows. use of improvement techniques for improvement and monitoring of processes. Students will be able to use process management techniques to be used in enterprises

Learning Outcomes of the Course Unit

1	Can design process flows in enterprises
2	Can create business processes
3	Can improve business processes
4	Can perform process performance analysis
5	Determine process interactions

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week	Subject	Description
1	Introduction to Process Management and definitions
2	Process management and differences with other management approaches
3	Process management steps
4	Classification and hierarchy of processes
5	Creation of process flow charts
6	Process architecture
7	Introduction to the VISIO program
8	Drawing the actual processes with student participation in the VISIO program
9	Drawing the actual processes with student participation in the VISIO program
10	Determining the performance criteria of processes
11	Advanced process maps with VISIO program
12	Discussion of the students' actual process drawings
13	Selection methods of processes to be improved
14	General evaluation of student processes and discussion of experiences

Recomended or Required Reading

* Kalite Yönetim Sistemleri, Baki Buzlu, Zeus Kitapevi,
* Kalite Yönetimi ve Planlaması, Pro.Dr. Ahmet Öztürk,
* Fundamentals of Business Process Management, Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo Reijers

Planned Learning Activities and Teaching Methods

Lecture, question-answer, discussion and sample applications

Assessment Methods

SORTING NUMBER	SHORT CODE	LONG CODE	FORMULA
1	MTE	MIDTERM EXAM
2	FCG	FINAL COURSE GRADE
3	FCG	FINAL COURSE GRADE	MTE * 0.20 + FIN* 0.80
4	RST	RESIT
5	FCGR	FINAL COURSE GRADE (RESIT)	MTE * 0.20 + RST* 0.80

*** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

Defining processes related to process creation, application and measurement, analyzing problems related to quality, forming and improving business processes, using statistical quality control tools in process application, learning techniques related to process techniques, participation in discussions during the lessons and answers to related questions in exams will be measured

Assessment Criteria

Language of Instruction

Turkish

Course Policies and Rules

1. Participation is important.
2. Application practices should be done

Contact Details for the Lecturer(s)

Prof. Onur ÖZVERI, Ph.D.

Dokuz Eylul University
Department of Business Administration

Buca-Izmir/Turkey onur.ozveri@deu.edu.tr

Office Hours

monday 11:00-12:00

Work Placement(s)

None

Workload Calculation

Activities	Number	Time (hours)	Total Work Load (hours)
Lectures	14	2	28
Preparations before/after weekly lectures	14	3	42
Preparation for midterm exam	1	22	22
Preparation for final exam	1	27	27
Midterm	1	3	3
Final	1	3	3
TOTAL WORKLOAD (hours)			125

Contribution of Learning Outcomes to Programme Outcomes

PO/LO	PO.1	PO.2	PO.3	PO.4	PO.5	PO.6
LO.1			4
LO.2			5
LO.3			4
LO.4			5
LO.5			4

COURSE UNIT TITLE

DEGREE PROGRAMMES

Description of Individual Course Units

Offered By

Level of Course Unit

Course Coordinator

Offered to

Course Objective

Learning Outcomes of the Course Unit

Mode of Delivery

Prerequisites and Co-requisites

Recomended Optional Programme Components

Course Contents

Recomended or Required Reading

Planned Learning Activities and Teaching Methods

Assessment Methods

Further Notes About Assessment Methods

Assessment Criteria

Language of Instruction

Course Policies and Rules

Contact Details for the Lecturer(s)

Office Hours

Work Placement(s)

Workload Calculation

Contribution of Learning Outcomes to Programme Outcomes

CONTACT INFORMATION