COURSE UNIT TITLE

: QUALITY MANAGEMENT

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
MBA 8016 QUALITY MANAGEMENT ELECTIVE 3 0 0 5

Offered By

DISTANCE LEARNING MASTER OF BUSINESS ADMINISTRATION NON-THESIS

Level of Course Unit

Second Cycle Programmes (Master's Degree)

Course Coordinator

ASSOCIATE PROFESSOR BANU DEMIREL

Offered to

DISTANCE LEARNING MASTER OF BUSINESS ADMINISTRATION NON-THESIS

Course Objective

The main objective of this course is to provide students a thorough understanding of the strategic importance of quality management, how quality tools and Quality Function Deployment methodology can be used to provide a competitive advantage in the marketplace.

Learning Outcomes of the Course Unit

1   To define quality tools and quality standards
2   To be able to use quality tools in different quality problems or different areas of business life
3   To be able to apply the Quality Function Deployment methodology
4   To be able to improve written and verbal communication ability

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Introduction
2 Differing Perspectives on Quality and Quality Theory
3 International Quality Awards and Quality Standards
4 Tools of Quality
5 Tools of Quality
6 MID-TERM EXAM
7 Guest Speaker
8 Quality Function Deployment Workshop
9 Quality Function Deployment Workshop
10 Quality Function Deployment Workshop
11 Quality Function Deployment Workshop
12 Quality Function Deployment Workshop
13 Presentations
14 Presentations

Recomended or Required Reading

Foster, S.T. (2017). Managing Quality An Integrative Approach, 6th edition, Prentice-Hall, Inc. Upper Saddle River, New Jersey.

Planned Learning Activities and Teaching Methods

Lecture, in-class case and article discussions, individual work

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 STT TERM WORK (SEMESTER)
3 FIN FINAL EXAM
4 FCG FINAL COURSE GRADE MTE * 0.20 + STT* 0.40 + FIN* 0.40
5 RST RESIT
6 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.20 + STT * 0.40 + RST* 0.40


*** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

Topic Presentations
Each student should prepare professionally for the topic presentations (at least 60 minutes). Using 5 different academic articles about the topic is a MUST. The students should also provide other related materials like videos, case studies or exercises during their topic presentations. Small booklets should be prepared for the content of the topic presentations (APA Format is obligatory both in presentation slides and booklet) and should be shared with the class because you are responsible from the topic presentations in the mid-term exam.

Term Project
Groups of 2 students will be formed. Students will make a real application of QFD and present his work at the end of the term. The printed slides of the presentation should be handed in at the presentation day

Language of Instruction

English

Course Policies and Rules

All assignments should be submitted on time. Otherwise will not be accepted

Contact Details for the Lecturer(s)

Assoc.Prof.Dr. Banu Demirel
banu.atrek@deu.edu.tr

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 13 3 39
Preparation for midterm exam 1 10 10
Preparation for final exam 1 15 15
Preparing assignments 2 20 40
Preparing presentations 2 5 10
Final 1 2 2
Midterm 1 2 2
TOTAL WORKLOAD (hours) 118

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6
LO.13
LO.25
LO.35
LO.45