Description of Individual Course Units
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Offered By |
Business Information Systems (English) |
Level of Course Unit |
Second Cycle Programmes (Master's Degree) |
Course Coordinator |
ASSOCIATE PROFESSOR GÜZIN ÖZDAĞOĞLU |
Offered to |
Business Information Systems (English) |
Course Objective |
This course aims at providing the fundamentals of designing service systems; lowering the costs of the firm; achieving cost efficiencies of the firm; having a strong positive impact on company image / reputation, and giving the company important competitive advantage. |
Learning Outcomes of the Course Unit |
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Mode of Delivery |
Face -to- Face |
Prerequisites and Co-requisites |
None |
Recomended Optional Programme Components |
None |
Course Contents |
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Recomended or Required Reading |
1. Service Operations Management: Improving Service Delivery, Prof Robert Johnston, Graham Clark, Prentice Hall. ISBN 978-0273683674. |
Planned Learning Activities and Teaching Methods |
Lecture, group work, presentations, class discussions. |
Assessment Methods |
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*** Resit Exam is Not Administered in Institutions Where Resit is not Applicable. |
Further Notes About Assessment Methods |
1. Exams are applied to see students knowledge about fundamentals of service operations management. |
Assessment Criteria |
1. Midterm and Final Exam: Students will be assessed on their knowledge of concepts and theories through an essay-type written exam. |
Language of Instruction |
English |
Course Policies and Rules |
1. Attending at least 70 percent of lectures is mandatory. |
Contact Details for the Lecturer(s) |
guzin.kavrukkoca@deu.edu.tr |
Office Hours |
To be announced at the first lecture. |
Work Placement(s) |
None |
Workload Calculation |
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Contribution of Learning Outcomes to Programme Outcomes |
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