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Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS TUR 4235 QUALITY MANAGEMENT SYSTEMS COMPULSORY 3 0 0 3

Offered By

TOURISM AND HOSPITALITY MANAGEMENT

Level of Course Unit

Short Cycle Programmes (Associate's Degree)

Course Coordinator

METE GÖVCE

Offered to

TOURISM AND HOSPITALITY MANAGEMENT TOURISM AND HOSPITALITY MANAGEMENT (Evening)

Course Objective

To provide the students with competences on using one of the modern hospitality automation systems.

Learning Outcomes of the Course Unit

1   Being able to apply process management in tourism organizations. 2   Being able to use the instruments of total quality management. 3   Being able to set up quality management systems. 4   Being able to prepare to the application process of quality awards 5   Being able to assess the performance of quality management systems in terms of procedures and quality economics.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description 1 Concept of management 2 Management theories 3 Concept of quality and its development 4 Dimensions of quality 5 Service quality and its components 6 Total quality management, development process, basic principles, total quality tools 7 Mid-term Exam 8 Mid-term Exam 9 Process management and continuous improvement approach 10 Economics of quality and its principles 11 Quality management systems I 12 Quality management systems II 13 Quality management systems III 14 Quality awards

Recomended or Required Reading

Toplam Kalite Yönetimi, Hasan Şimşek, Seçkin Yayıncılık, Ankara, 2010.

Planned Learning Activities and Teaching Methods

Lecturing.

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA 1 MTE MIDTERM EXAM 2 FN Final 3 FCG FINAL COURSE GRADE VZ*0.40 + FN* 0.60 4 RST RESIT 5 FCGR FINAL COURSE GRADE (RESIT) VZ*0.40 + BUT* 0.60 *** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

To be announced.

Language of Instruction

Turkish

Course Policies and Rules

To be announced.

Contact Details for the Lecturer(s)

hulya.kurgun@deu.edu.tr

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours) Lectures 12 3 36 Preparations before/after weekly lectures 12 2 24 Preparation for midterm exam 1 5 5 Preparation for midterm exam 1 8 8 Final 1 1 1 Midterm 1 1 1 TOTAL WORKLOAD (hours) 75

Contribution of Learning Outcomes to Programme Outcomes

PO/LO PO.1 PO.2 PO.3 PO.4 PO.5 PO.6 PO.7 PO.8 PO.9 PO.10 PO.11 PO.12 PO.13 PO.14 PO.15 PO.16 PO.17 PO.18 LO.1 1 LO.2 1 LO.3 1 LO.4 1 LO.5 1