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Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS TUR 4114 HOUSEKEEPING OPERATIONS COMPULSORY 3 0 0 3

Offered By

TOURISM AND HOSPITALITY MANAGEMENT

Level of Course Unit

Short Cycle Programmes (Associate's Degree)

Course Coordinator

METE GÖVCE

Offered to

TOURISM AND HOSPITALITY MANAGEMENT TOURISM AND HOSPITALITY MANAGEMENT (Evening)

Course Objective

To provide students with necessary competences on realizing quality and improvement at housekeeping department by informing students on hygiene, room setting, related materials and procedures at housekeeping department.

Learning Outcomes of the Course Unit

1   Being able to practice the procedures used in housekeeping operations. 2   Being able to use the chemicals in housekeeping operations. 3   Being able to use the machinery and equipment in housekeeping operations. 4   Being able to prepare the rooms with the hygiene and operation standarts. 5   Being able to manage the relationship between housekeeping operations and the other departments.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description 1 Housekeeping Operations Department 2 Organization chart of Housekeeping Operations Department 3 Personal care at Housekeeping Operations Department 4 Chemicals that are used at Housekeeping Operations Department 5 Machinery and Equipment that are used at Housekeeping Operations Department 6 Procedures and forms that are used at Housekeeping Operations Department 7 Mid-term Exam 8 Mid-term Exam 9 Determination and notification of the rooms when a preparation problem occurs 10 Reporting room status 11 Master key 12 Materials that are forgotten by the guests 13 The relationship with the front office operations department and dealing with the complaints of the guests 14 The relationship with the Technical Service Department

Recomended or Required Reading

Otel Işletmelerinde Kat hizmetleri Yönetimi, Meryem Akoğlan Kozak, Detay Yayınevi, Ankara, 2011

Planned Learning Activities and Teaching Methods

Lecturing.

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA 1 MTE MIDTERM EXAM 2 FN Final 3 FCG FINAL COURSE GRADE VZ*0.40 + FN* 0.60 4 RST RESIT 5 FCGR FINAL COURSE GRADE (RESIT) VZ*0.40 + BUT* 0.60 *** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

The learning outcomes will be assessed by mid-term exam and final exam.

Language of Instruction

Turkish

Course Policies and Rules

To be announced.

Contact Details for the Lecturer(s)

mete.govce@deu.edu.tr

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours) Lectures 12 3 36 Preparation before/after weekly lectures 12 2 24 Preparation for midterm exam 1 5 5 Preparation for final exam 1 8 8 Final 1 1 1 Midterm 1 1 1 TOTAL WORKLOAD (hours) 75

Contribution of Learning Outcomes to Programme Outcomes

PO/LO PO.1 PO.2 PO.3 PO.4 PO.5 PO.6 PO.7 PO.8 PO.9 PO.10 PO.11 PO.12 PO.13 PO.14 PO.15 PO.16 PO.17 PO.18 LO.1 1 LO.2 1 LO.3 1 LO.4 1 LO.5 1