COURSE UNIT TITLE

: QUALITY MANAGEMENT SYSTEMS

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
KYS 4000 QUALITY MANAGEMENT SYSTEMS ELECTIVE 2 0 0 2

Offered By

Izmir Vocational School

Level of Course Unit

Short Cycle Programmes (Associate's Degree)

Course Coordinator

HIZIR BAKI BUZLU

Offered to

Izmir Vocational School
Chemistry Technology
Gemmology and Jewelery Design
Foundry
Foundry
Gemmology and Jewelery Design (Evening)
Textile Technology
Machinery (Evening)
Chemistry Technology (Evening)
PLUMBING TECHNOLOGY
Plumbing Technology (Evening)
Machinery

Course Objective

The aim of this course is to gain competences related to quality management systems in business to students.

Learning Outcomes of the Course Unit

1   To be able to define quality, safety, standard, standardization, expressing professional standards
2   To be able to explain quality standards
3   To be able to define infrastructure of ISO 9000 quality management system
4   To be able to compare other management systems related to quality
5   To be able to sort EFQM excellence model, statistical quality control methods and other control methods

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Definition and Concepts of Quality, Quality Size, Quality Approaches, Quality and Productivity
2 Quality-and Cost, Different Approaches of Quality Concepts, Quality Control, Quality Circles, Total Quality Management (TQM)
3 Benefits of Standards and Standardization, Turkish Standards Institute (TSE), Types of Standard, Preparation of Standards, Certification and Accreditation, the Turkish Accreditation Agency (TÜRKAK)
4 TSE Certification Activities, International and Regional Organizations for Standardization, Metrology and Calibration, The Importance of Standard in Manufacturing and Service Sector, Professional Standards
5 Management Systems and Standards, TS-EN-ISO 9000 Quality Management System and Standards, TS-EN-ISO 14000 Environmental Management System
6 TSE-ISG-OHSAS TS 18001 Occupational Health and Safety Management System, TS-13001-TSE-HACCP Hazard Analysis and Critical Control Points Food Safety Management System, GF-TSE-ISO-EN 22000 Food Safety Management System, TSE, Helal Food Certification
7 Mid-term exam
8 Mid-term exam
9 Automotive Quality Management System ISO-TSE TSE-TS-ISO-IEC 27001 Information Security Management System, KQ-TSE-ISO-EN 13485 Quality Management System of Medical Devices, TS-ISO 10002 Customer Complaints Management System, TS-EN 16001 Energy Management System, the CE conformity marking
10 Strategic Management, SWOT (Status) Analysis, Vision, Mission, Principles, Goals, Objectives, Stakeholder Analysis
11 Government Participation, Motivation Techniques, Teamwork, Communication Concept, Suggestion Systems
12 Process Management System, Process Approach, Process Management, Process Development and Improvement
13 Resource Management System, Knowledge Management, Technology Management
14 EFQM Excellence Model and Other Control Systems in Quality Management Systems

Recomended or Required Reading

Textbook(s)/References/Materials:
Textbook: Kalite Yönetim Sistemleri, H.Baki Buzlu, Zeus Kitabevi, Izmir, Ekim 2011.
Supplementary Book(s):
Kalite Güvence ve Standartları, H.Baki Buzlu, Lisans Yayıncılık, Istanbul, Ocak 2008.
Türk Standartları Enstitüsü(TSE) Yayınları,
Ulusal Metroloji Enstitüsü (UME) Yayınları,
Milli Prodüktivite Merkezi(MPM) Yayınları,
Türk Akreditasyon Kurumu(TÜRKAK) Yayınları,
Kalite Kuruluşları Yayınları.
References: Internet
Other course materials: Projector, Notebook PC, Lesson CDs.

Planned Learning Activities and Teaching Methods

1. Lecture
2. Question and Answer

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 FN Final
3 FCG FINAL COURSE GRADE VZ*0.40 + FN* 0.60
4 RST RESIT
5 FCGR FINAL COURSE GRADE (RESIT) VZ*0.40 + BUT* 0.60


*** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

1. Midterm Exam
2. Final Exam

Assessment Criteria

The five learning outcomes will be assessed by mid-term and final exams.

Language of Instruction

Turkish

Course Policies and Rules

The students have to attend 70% of the courses.
Any act of cheating will be resulted in disciplinary investigation.

Contact Details for the Lecturer(s)

0 232 301 26 36 baki.buzlu@deu.edu.tr

Office Hours

The appropriate office hours will be announced to the students at the beginning of the term.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 12 2 24
Preparations before/after weekly lectures 12 1 12
Preparation for midterm exam 1 4 4
Preparation for final exam 1 8 8
Midterm 1 1 1
Final 1 1 1
TOTAL WORKLOAD (hours) 50

Contribution of Learning Outcomes to Programme Outcomes

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CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

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