COURSE UNIT TITLE

: KNOWLEDGE OF PROTOCOL

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
SHS 2005 KNOWLEDGE OF PROTOCOL ELECTIVE 1 0 0 1

Offered By

Vocational School of Healthcare

Level of Course Unit

Short Cycle Programmes (Associate's Degree)

Course Coordinator

SEVTAP AYDIN

Offered to

Medical Laboratory Techniques
Oral and Dental Clinical
Anesthesia
Medical Documentation and Secretariat
Medical Imaging Techniques
Audiometry
Nuclear Medicine Techniques
First And Emergency Aid
Radioterapy

Course Objective

In this course students understand the role and importance in social life and business environment, protocol, protocol information for use in business and social life in the world to gain this information in the appropriate place and time to communicate with the display and behavior of people and institutions working to develop the ability to apply these rules implement a health working personnel and other employees to represent the institution intended to gain the ability to be an example.

Learning Outcomes of the Course Unit

1   Protokolün anlam ve önemini açıklayabilir.
2   Business life can define the organizational hierarchy and protocol rules.
3   The impact of the rules governing the business environment explain the success of job satisfaction and work.
4   Institutions and organizations define the rules of a protocol.
5   Written and oral communication, define the protocol rules.
6   Protocol types, sıradüzenlerini explain.
7   Meeting and perform ceremonial protocol.
8   Organizations can differentiate the intricacies of superior-inferior relationship.
9   Job interview and you can follow the rules of respect and courtesy in public relations.
10   Appointments, visits and guest protocol may define the principles to be applied.
11   Clothing and apply the rules of social behavior.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 1. protocol Concept 1.1. Course aims and objectives 1.2. Protocol definition of the concept, importance and scope 1.3. The history of the world and in Turkey, the protocol
2 2. Rules Regulating Social Life 2.1. Social life and social roles in the individual-society relationship 2.2. The importance of peace in the society in terms of regulatory rules 2.3. Discipline, Courtesy, Manners and Zerafat concepts and rules
3 3. Rules Regulating Work Life 3.1. organizational hierarchy and protocol rules at work 3.2. the rules governing the effect of job satisfaction and the success of a work-study
4 4. Institutions and Organizations Protocol Rules Implemented 4.1. Greetings and forms of address 4.2. Meeting, to introduce and promote 4.3. Greetings and handshakes 4.4. Use of space and physical dialogue
5 5. Institutions and Organizations Protocol Rules Applied: Ast-parent relationships 5.1. Tenure code of conduct 5.2. Appointed and separation 5.3. Meet and greet
6 6. Institutions and Organizations Applied Protocol Rules: the rules of the protocol on the phone 6.1. Telephone etiquette and courtesy communications issues 6.2. Telephone connection protocol rules 6.3. Mobile phones and protocol rules
7 7. Institutions and Organizations Applied Protocol Rules: Written and oral communication protocol rules 7.1. business card 7.2. Letter paper and envelopes 7.3. Signature authority 7.4. Speaking and listening protocol
8 8. Institutions and Organizations Applied Protocol Rules: The draw for the protocol in vehicles 8.1. Vehicles seating protocol rules
9 9. Institutions and Organizations Protocol Rules Applied: External appearance and protocol rules 9.1. Attire protocol
10 10. Kurumsal Etkinliklerde Uygulanacak Protokol kuralları: Törenler 10.1. Resmi törenler 10.2. Bayramlar ve törenler 10.3. Imza törenleri
11 11. Protocol rules applicable corporate events: Meetings & Events 11.1. Rules applicable to meetings 11.2. official invitations 11.3. special invitations 11.4. Business dinners
12 12. Protocol rules applicable corporate events: Visits 12.1. special visits 12.2. Visits of foreign statesmen

Recomended or Required Reading

1.Protocol Management: Public Life Protocol Rules, Nihat Aytürk, Public Administration Institute for Turkey and the Middle East Publications, 2004
2. Protocol Information, Mehmet ALTINÖZ, Hasan TutarT, Kadir BAYRAKTAR, Nobel Publications, 2006
3. Protocol Information, Joy, N., Details Publications, Ankara, 2004
4. Business Environment Protocol, Mehmet ALTINÖZ, Hasan Tutar, Nobel Publications, 2006
References:
Other course materials: Lecture presentation notes

Planned Learning Activities and Teaching Methods

The instructor lectures, question and answer, discussion

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 AS ArasınavTeo
2 FCGR FINAL COURSE GRADE
3 FCG FINAL COURSE GRADE AS * 0.50 + FN * 0.50
4 RST RESIT
5 FCGR FINAL COURSE GRADE (RESIT) AS * 0.50 + BUT * 0.50


*** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods



(Evaluation method of learning outcomes and teaching techniques used must be compatible with the course)
Add-evaluation methods deemed necessary by faculty members

Assessment Criteria

Multiple-choice written exam

Language of Instruction

Turkish

Course Policies and Rules

The course is done within the framework of SHMYO Education and Examination Rules of Practice and evaluated.

Contact Details for the Lecturer(s)

Tel: 0232 4124738

Office Hours

Optional

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 12 1 12
Preparation for midterm exam 2 4 8
Preparation for final exam 1 2 2
Midterm 2 1 2
Final 1 1 1
TOTAL WORKLOAD (hours) 25

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10PO.11
LO.11
LO.21
LO.31
LO.41
LO.51
LO.61
LO.71
LO.81
LO.91
LO.101
LO.111

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

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