COURSE UNIT TITLE

Offered By

BUSINESS ADMINISTRATION

Level of Course Unit

First Cycle Programmes (Bachelor's Degree)

Course Coordinator

ASSOCIATE PROFESSOR BANU DEMIREL

Offered to

BUSINESS ADMINISTRATION
International Business and Trade
International Trade and Business (English)

Course Objective

It is aimed to provide students a thorough understanding of the strategic importance of quality management and how quality management techniques can be used to provide a competitive advantage in the marketplace.

Learning Outcomes of the Course Unit

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

PRD 2002 - INTR.TO PRODUCTION AND OPERATIONS MANAGEMENT

Recomended Optional Programme Components

None

Course Contents

Recomended or Required Reading

1. Foster, S.T. (2017). Managing Quality an Integrative Approach, 6th edition, Prentice-Hall, Inc. Upper Saddle River, New Jersey.
2. Summer, D. C. S. (2018). Quality, Sixth Edition, New York : Pearson Education,
3. Duffy, G. L. (Ed.). (2013). The ASQ quality improvement pocket guide: basic history, concepts, tools, and relationships. ASQ Quality Press.

Planned Learning Activities and Teaching Methods

1. Lecture
2. Group Work
3. Presentations
4. Class Discussions
5. Term Project

Assessment Methods

Further Notes About Assessment Methods

None

Assessment Criteria

Topic Presentation
Students individually or as a team will prepare a presentation for quality topics like different quality awards, quality standards and tools. No report is required. BUT all groups should submit their presentation handouts(printout) to the instructor. Time allowed for presentations is 30 minutes and each student should make a presentation.

Term Project
Students will make a real application of Modern Quality Function Deployment and present their work at the end of the term. The printed slides of the presentation and the project report (all QFD workshop content should be covered in both report and the presentations) should be handed in at the presentation day. Late submissions will NOT be accepted.

Language of Instruction

English

Course Policies and Rules

1. Students should attend 70% of the course.
2. Late submissions will not be accepted.

Contact Details for the Lecturer(s)

banu.atrek@deu.edu.tr

Office Hours

Will be announced later.

Work Placement(s)

None

Workload Calculation

Contribution of Learning Outcomes to Programme Outcomes