COURSE UNIT TITLE

Offered By

Quality Management

Level of Course Unit

Second Cycle Programmes (Master's Degree)

Course Coordinator

PROFESSOR DOCTOR AYSUN KAPUÇUGIL IKIZ

Offered to

Quality Management

Course Objective

To introduce the quality management systems, standarts and certifactions that are used in the world and in our country

Learning Outcomes of the Course Unit

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Recomended or Required Reading

Jan Gillett, Paul Simpson, Susannah Clarke, 2015, Implementing ISO 9001:2015: Thrill your customers and transform your cost base with the new gold standard for business management, Infinite Ideas, UK.

Barrie G.Dale, Ton van der Wiele, Jos van Iwaarden. Managing Quality, Fifth Edition, 2007,Blackwell Publishing

TS EN ISO 9001 Quality management systems -Requirements

Planned Learning Activities and Teaching Methods

The course consists of lectures, class discussions, case analysis, and assignments.

Assessment Methods

Further Notes About Assessment Methods

None

Assessment Criteria

1. Lectures will focus on the transfer of concepts and relevant standards for quality management systems where comprehension is substantially enhanced by additional elaboration and illustration.
2. Each student is required to read course-matter articles, to do homeworks and case analyses, and to present their work which allow them to develop the concepts and skills for establishing and implementing a quality management sistem in an organization. Each week as making progress through the new concepts and dimensions are introduced, the students will do relevant homeworks to apply these new staff. By the end of the term, students are expected to comprehend the requirements on establishing the quality management sistem in an organization.
3. Exams will cover course materials and include exercises like those assigned for homework, questions on lecture materials, and additional items covered in class meetings.
4. All the work completed throughout the semester should be submitted as a report which complies with scientific halmarks. Oral presentations will enable students improve their competency communicate their work results in a professional way.
5. All reports will be graded by the instructors and be evaluated for such factors as apparent understanding of the topic, originality of treatment and discussion, comprehensiveness of the report's content and depth, clarity and mechanics of presentation such as organization, format, punctuation, grammar, and quality of exhibits and charts.
6. A good attendance record may bring the grade up one level, for grades on the boundary between two grade levels.Grade for Student Participation will depend on (i) class attendance, (ii) the quality of answers the student provides to questions posed by the instructor during class, and (iii) the general contribution the student makes to the creation of a positive learning environment.

Language of Instruction

Turkish

Course Policies and Rules

1. It is obligatory to attend at least 70% of the classes.
2. Violations of Plagiarism of any kind will result in disciplinary steps being taken.
3. Absence will not be considered an excuse for submitting homework assignments late.

Contact Details for the Lecturer(s)

Asst.Prof. Aysun KAPUCUGIL IKIZ
Faculty of Business, Department of Business Administration (Ing)
aysun.kapucugil@deu.edu.tr
Room no: 126/A
Office tel: 232.3018286

Office Hours

on Thursday - 14.30 - 16.00

Work Placement(s)

None

Workload Calculation

Contribution of Learning Outcomes to Programme Outcomes