COURSE UNIT TITLE

: CONFLICT RESOLUTION IN ORGANIZATIONS AND ADVANCE CONFLICT RESOLUTION TECHNIQUES

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
IAÇ 5034 CONFLICT RESOLUTION IN ORGANIZATIONS AND ADVANCE CONFLICT RESOLUTION TECHNIQUES COMPULSORY 3 0 0 5

Offered By

Conflict Resolution (English)

Level of Course Unit

Second Cycle Programmes (Master's Degree)

Course Coordinator

PROFESSOR DOCTOR ÖMÜR NECZAN ÖZMEN

Offered to

Conflict Resolution (English)

Course Objective

The aim of the course is to analyze conflict, understand the dynamics between the parties in a conflict, abd determining the apparopriate method of conflict resolution. In addition the course will focus on the most apparopriate conflict resolution techniques. The course will provide necessary skills; one can effectively exercise the available or cretae options for conflict resolution with the required resolution techniques.

Learning Outcomes of the Course Unit

1   Gain an understanding of central concepts in conflict resolution and its technical aspects.
2   Identify possible individual, group, and organizational level factors affecting conflict situaitons and determine possible conflict resolution techniques.
3   Obtain exposure to selcetive aspects of the conflict resolution literature and its application in different social, organizational and interpersonal contexts.
4   Gain an understanding of advanced methods in order to resolve the conflict issues with the best possible technique.
5   Develop oral/written communication skills; articulate and defend his/her position.
6   Develop and enhance the essential interpersonal skills to be an effective team member.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Nature and Meaning of Conflict
2 Different levels of conflict
3 Individual sources of conflict
4 Organizational sources of conflict
5 Individual outcomes of conflict
6 Organizational outcomes of conflict
7 Organizational culture and conflict strategies
8 Conflict resolution techniques -Negotiation -Mediation -Arbitration
9 Case study and role playing
10 Third party intervantion
11 The role of negotiation in conflict resolution
12 Application of techniques to case studies
13 Current Debates in the Field
14 Review

Recomended or Required Reading

M. Rahim, M. (2010). Managing Conflict in Organizations. Transaction Publishers.
Joseph P. Folger, Marshall Scott Poole, Randall K. Stutman, (2009). Working Through Conflict: Strategies for Relationships, Groups, and Organizations. Pearson Publishing.
Deutsch, M., Coleman, P. T., & Marcus, E. (Eds.) (2006).The Handbook of Conflict Resolution: Theory and Practice, 2nd Edition. San Francisco: Jossey-Bass
Rubin, J., Pruitt, D., & Kim, S.H. (1994). Social Conflict: Escalation, Stalemate and Settlement. New York: McGraw-Hill.

Planned Learning Activities and Teaching Methods

Lecture
Group work
Presentations
Class Discussions
Case studies

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 STT TERM WORK (SEMESTER)
3 FIN FINAL EXAM
4 FCG FINAL COURSE GRADE MTE * 0.20 + STT* 0.40 + FIN* 0.40
5 RST RESIT
6 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.20 + STT * 0.40 + RST* 0.40


*** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

- Knowledge about the general characteristics of conflict and alternative ways of resolving conflictual issues
- Reflect and use theoretical knowledge that gained during lectures to real cases.
- Presentation about the cases.
- Written case studies.
- Teamwork

Language of Instruction

English

Course Policies and Rules

-Attending at least 70 percent of lectures is mandatory.
-Plagirism of any type will result in disciplinary action
-Students are expected to participate actively in class discussions.
-Students are expected to attend to classes on time.
-Students are expected to prepare ahead of time for class.

Contact Details for the Lecturer(s)

yasemin.arbak@deu.edu.tr

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 12 3 36
Preparations before/after weekly lectures 12 2 24
Preparation for midterm exam 1 5 5
Preparation for final exam 1 5 5
Preparing assignments 4 8 32
Preparing presentations 4 5 20
Final 1 2 2
Midterm 1 2 2
TOTAL WORKLOAD (hours) 126

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8
LO.135545533
LO.245534533
LO.354555543
LO.425355543
LO.5335
LO.634

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

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