COURSE UNIT TITLE

: QUALITY MANAGEMENT SYSTEMSAND INSTRUMENTS

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
ISY 7035 QUALITY MANAGEMENT SYSTEMSAND INSTRUMENTS COMPULSORY 3 0 0 10

Offered By

Management Science Non-Thesis (Evening)

Level of Course Unit

Second Cycle Programmes (Master's Degree)

Course Coordinator

Offered to

Management Science Non-Thesis (Evening)
Quantitative Methods Non-thesis (Evening)

Course Objective

The aim of the course learning of the structure and implementation of quality management methods and techniques. Learning of where and how these techniques will be used in business. After completion of the course, students will be used quality management techniques for improving the quality in business

Learning Outcomes of the Course Unit

1   able to analyze the quality-related problems
2   able to make business processes
3   able to improve business processes
4   able to apply the ISO 9000 quality management system
5   able to six sigma method
6   able to Kano and QFD

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Introduction: Quality Management Concept
2 Basic definitions of the concept of quality and quality of the Historical Development
3 Total Quality Management
4 ISO 9000 Quality management system
5 ISO 9000 Quality management system documentation and implementation
6 Simple Quality Improvement Tools
7 Statistical quality control charts for variables properties
8 Statistical quality control charts for variables
9 Measuring systems analysis
10 Process capability indices
11 Kano and Quality Function Deployment
12 Process Management
13 Six Sigma
14 Student Presentations

Recomended or Required Reading

Kalite Yönetim Sistemleri , Baki Buzlu, Zeus Kitapevi, 2011
Kalite Yönetimi ve Planlaması , Pro.Dr. Ahmet Öztürk, Ekin, 2009
Toplam Kalite Yönetimi , Doç.Dr. Muhsin Halis, Roma, 2004

Planned Learning Activities and Teaching Methods

Lecturres, Class Discussions, Queastion-Answers, Homework, presentations and sample applications

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 STT TERM WORK (SEMESTER)
3 FIN FINAL EXAM
4 FCG FINAL COURSE GRADE MTE * 0.40 + STT * 0.20 + FIN * 0.40
5 RST RESIT
6 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.40 + STT * 0.20 + RST * 0.40


*** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

Analyze the quality-related problems, create and improve business processes and statistical quality control tools to use in their business practices. Will be measured the level of knowledge the students by participation during the course discussions and the answers given to the questions in the exams

Language of Instruction

Turkish

Course Policies and Rules

1. Class participation is important.
2. Paper presentation in the preparation of scientific research and ethical rules must be adhered to.
3. Assignment of subjects to be discussed in the presentation should be supported by business applications.

Contact Details for the Lecturer(s)

Prof.Dr. Onur ÖZVERI
DEÜ Iktisadi ve Idari Bilimler Fakültesi Işletme Bölümü Sayısal Yöntemler Anabilim Dalı
Office No: 324 Tel: (232) 3010632 E-mail: onur.ozveri@deu.edu.tr
Personal web: http://kisi.deu.edu.tr/onur.ozveri

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 14 3 42
Preparations before/after weekly lectures 12 4 48
Preparation for midterm exam 1 15 15
Preparation for final exam 1 25 25
Preparing assignments 2 35 70
Preparing presentations 2 15 30
Midterm 1 6 6
Final 1 6 6
TOTAL WORKLOAD (hours) 242

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10
LO.1
LO.2
LO.3
LO.4
LO.5
LO.6

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

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