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Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS TUR 4218 ROOM OPERATIONS OF FRONT OFFICE ELECTIVE 2 0 0 2

Offered By

TOURISM AND HOSPITALITY MANAGEMENT

Level of Course Unit

Short Cycle Programmes (Associate's Degree)

Course Coordinator

ASSOCIATE PROFESSOR ÇIĞDEM MUTLU

Offered to

TOURISM AND HOSPITALITY MANAGEMENT (Evening) TOURISM AND HOSPITALITY MANAGEMENT

Course Objective

To give info about room types, reservation methods and types, cancellations and integration with housekeeping concerning rezervation and room reports and to teach evaluation of room reports in cooperation with housekeeping to the students.

Learning Outcomes of the Course Unit

1   Being able to give information about room types to the guests. 2   Being able to practice reservation methods and types. 3   Being able to carry out reservation cancellation and the other special cases. 4   Being able to integrate front office services and rooms about reservations. 5   Being able to evaluate reservation and room reports on line with housekeeping.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description 1 Room types 2 Room blockage and the other customary applications 3 Preparations before check in 4 Overbooking 5 Reservation cancellation and the other special cases 6 Preparations before check in 7 Preparations before check in 8 Mid-term Exam 9 Reservation and room reports 10 Integrating front office with housekeeping concerning reservation and room reports 11 Reservation problems and solutions 12 Producing a solution in cooperation with housekeeping about the problem rooms 13 Check out 14 Debriefing from housekeeping about rooms after check out 15 Debriefing from housekeeping about rooms after check out

Recomended or Required Reading

Konaklama Işletmelerinde Önbüro işlemleri ve Yönetimi, Nevzat Eraslan, Detay Yayınevi, Ankara, 2009, s.416.

Planned Learning Activities and Teaching Methods

Lecturing.

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA 1 MTE MIDTERM EXAM 2 FN Final 3 FCG FINAL COURSE GRADE VZ*0.40 + FN* 0.60 4 RST RESIT 5 FCGR FINAL COURSE GRADE (RESIT) VZ*0.40 + BUT* 0.60 *** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

To be announced.

Language of Instruction

Turkish

Course Policies and Rules

To be announced.

Contact Details for the Lecturer(s)

To be announced.

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours) Lectures 14 2 28 Preparations before/after weekly lectures 14 1 14 Preparation for midterm exam 1 4 4 Preparation for midterm exam 1 8 8 Final 1 1 1 Midterm 1 1 1 TOTAL WORKLOAD (hours) 56

Contribution of Learning Outcomes to Programme Outcomes

PO/LO PO.1 PO.2 PO.3 PO.4 PO.5 PO.6 PO.7 PO.8 PO.9 PO.10 PO.11 PO.12 PO.13 PO.14 PO.15 PO.16 PO.17 PO.18 LO.1 1 LO.2 1 LO.3 1 LO.4 1 LO.5 1