COURSE UNIT TITLE

: TOTAL QUALITY MANAGEMENT AND AUDITING

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
STA 5013 TOTAL QUALITY MANAGEMENT AND AUDITING ELECTIVE 3 0 0 7

Offered By

Graduate School of Natural and Applied Sciences

Level of Course Unit

Second Cycle Programmes (Master's Degree)

Course Coordinator

Offered to

Statistics (English)
STATISTICS (ENGLISH)
Statistics (English)

Course Objective

As a new technique of business management, Total Quality Management (TQM) guarantees the survival of organizations in world-class competition. TQM integrates fundamental management techniques, existing improvement efforts, and technical tools under a disciplined approach. The objective of the course is to cover an advanced level of Total Quality Management and Auditing.

Learning Outcomes of the Course Unit

1   Understanding basic concepts of quality
2   Understanding fundamental concepts of Total Quality Management
3   Determining the relationship between quality and cost
4   Indicating the important relationship between quality and leadership
5   Associating TQM and other quality techniques

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Quality: Concept, Philosophy and Systems
2 System Approach to Quality
3 Management Issues in Quality, Assignment 1
4 Focusing on Customer
5 Leadership and Strategic Planning
6 Building and Sustaining Total Quality Organizations
7 The Principles of Total Quality Management
8 Midterm
9 The Evolution of Total Quality Management, System Approach for Total Quality Management
10 Quality System Patterns, ISO 9000 and other ISO series, Assignment 2
11 Internal and External Auditing, The Principles of Auditing
12 Preparation for and Application of Auditing
13 Other Quality System Approaches
14 Quality Awards

Recomended or Required Reading

H.K. Rampersad, Total Quality Management: An Executive Guide to Continuous Improvement, Springer, 2010

Planned Learning Activities and Teaching Methods

Lecture, presentation, homework assignment.

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 ASG ASSIGNMENT
3 FIN FINAL EXAM
4 FCG FINAL COURSE GRADE MTE * 0.30 +ASG * 0.20 +FIN * 0.50
5 RST RESIT
6 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.30 + ASG * 0.20 + RST * 0.50


*** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

Evaluation of examinations and homework assignments.

Language of Instruction

English

Course Policies and Rules

Attendance to at least 70% for the lectures is an essential requirement of this course and is the responsibility of the student. It is necessary that attendance to the lecture and homework delivery must be on time. Any unethical behavior that occurs either in presentations or in exams will be dealt with as outlined in school policy. You can find the undergraduate policy at http://web.deu.edu.tr/fen.

Contact Details for the Lecturer(s)

DEU Fen Fakültesi Istatistik Bölümü
e-mail: senem.sahan@deu.edu.tr
Tel: 0232 301 86 03

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 14 3 42
Preparations before/after weekly lectures 14 1 14
Preparation for midterm exam 1 24 24
Preparation for final exam 1 36 36
Preparing individual assignments 4 15 60
Final 1 2 2
Midterm 1 2 2
TOTAL WORKLOAD (hours) 180

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10
LO.14455535
LO.245435
LO.345455555
LO.445435
LO.545435

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

Copyright 2015 DEÜ. BİD

HOME / ABOUT US / DEGREE PROGRAMMES / GENERAL INFORMATION FOR STUDENTS / INTERNATIONAL RELATIONS