COURSE UNIT TITLE

: TOTAL QUALITY MANAGEMENT AND CONTROL

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
ISL 3034 TOTAL QUALITY MANAGEMENT AND CONTROL ELECTIVE 3 0 0 5

Offered By

Business Administration

Level of Course Unit

First Cycle Programmes (Bachelor's Degree)

Course Coordinator

ASSISTANT PROFESSOR MERT TOPOYAN

Offered to

Business Administration
Business Administration (Evening)

Course Objective

Analysis of total quality management culture and explanation of methods and tools used to achieve continuous improvement with the philosophy of total quality management in accordance with the conditions necessary for business

Learning Outcomes of the Course Unit

1   Recognizing Total Quality Philosophy
2   Sort the basic principles of total quality management
3   Quality development tools list
4   Implement the objectives of quality improvement
5   Statistical quality control to express

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Quality and quality management,
2 Historical evaluation of quality management
3 The basic philosophy and principles of total quality management
4 Quality costs
5 Process management
6 Quality management tools
7 Quality management tools
8 Quality function deployment, failure mode and effects analysis
9 Quality audits
10 Statistical quality control
11 Quality control charts
12 Quality control charts
13 Process capability analysis
14 Six sigma

Recomended or Required Reading

Doğan, Ö ve Tütüncü, O. (2003) Hizmet Işletmelerinde Toplam Kalite Yönetimi Kapsamında ISO 9001: 2000, Fakülteler Kitapevi, Izmir.
Işığıçok E. (2005) Toplam Kalite Yönetimi Bakış Açısıyla Istatistiksel Kalite Kontrolü, Ezgi Kitabevi Yayınları
Öztürk, A. (2009). Kalite Yönetimi ve Planlaması, Ekin Basım Yayın Dağıtım
Goetsch, D. L., Davis, S..B, (2016). Toplam Kalite Yönetimi Örgütsel Mükemmellik Için-: Toplam Kaliteye Giriş. Çeviri Editörleri: Doğan, Ö. I., Topoyan, M., Nobel Akademik Yayınları.
Yüksel H. (2010). Üretim/Işlemler Yönetimi: Temel Kavramlar, Nobel Yayınları, Ankara

Planned Learning Activities and Teaching Methods

Interactive lectures, case study method

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 MTEG MIDTERM GRADE MTEG * 1
3 FIN FINAL EXAM
4 FCGR FINAL COURSE GRADE MTEG * 0.40 + FIN * 0.60
5 RST RESIT
6 FCGR FINAL COURSE GRADE (RESIT) MTEG * 0.40 + RST * 0.60


*** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

To be announced.

Language of Instruction

Turkish

Course Policies and Rules

To be announced.

Contact Details for the Lecturer(s)

To be announced.

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 14 3 42
Preparations before/after weekly lectures 14 4 56
Preparation for final exam 1 15 15
Preparation for midterm exam 1 10 10
Final 1 1 1
Midterm 1 1 1
TOTAL WORKLOAD (hours) 125

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10PO.11PO.12PO.13PO.14PO.15
LO.1111
LO.2111
LO.31
LO.41
LO.51

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

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