COURSE UNIT TITLE

: CRUISE OPERATIONS AND MANAGEMENT

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
TMT 3030 CRUISE OPERATIONS AND MANAGEMENT ELECTIVE 3 0 0 4

Offered By

Tourism Management

Level of Course Unit

First Cycle Programmes (Bachelor's Degree)

Course Coordinator

AHMET DEMIRCI

Offered to

Tourism Management

Course Objective

The aim of this course is to provide students detailed information about operations and management issues in cruiseline industry.

Learning Outcomes of the Course Unit

1   Understand and analyze the concepts and relationships of cruiseline management and organizational structure.
2   Identify and explain the processes of planning and organizing in the cruiseline airline industry.
3   Understand and explain the operations in the cruiseline industry.
4   Examine the marketing strategies in the cruiseline industry.
5   Analyze the historical growth and probable future directions of the cruise sector.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Introduction to Cruiseline Industry
2 History of Cruiseline Industry Health Issues
3 Cruise Operations Cruise Products
4 Cruise Geography
5 Cruise Geography and Planning the Itinerary
6 Working on Board Customer Service
7 Managing Food and Drink Operations Managing Facilities
8 Human Resources Managing Integrated Operations
9 Cruiseline Marketing
10 Cruiseline Marketing Planning
11 Cruiseline Industry in Türkiye and the World
12 Student Presentations and Discussions
13 Student Presentations and Discussions
14 Student Presentations and Discussions

Recomended or Required Reading

1. Cartwright R. and Baird C. (2002) The Development and Growth of the Cruise Industry. Oxford: Butterworth-Heinemann.
2. Carbonara, G. (2009). 'World cruise industry: strategic and financial choices to face the main risks', Journal of American Academy of Business, 14 (2), 330-336
3. Douglas, N, and Douglas, N. (2004). The cruise experience: global and regional issues in cruising, Pearson Education, Frenchs Forest.
4. Dervaes, C. (2003), Selling the sea (2nd ed). New York: Wiley.

Planned Learning Activities and Teaching Methods

1. Lecture
2. Discussion
3. Assignments
4. Group Project
5. Presentations

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MT Midterm
2 ASS Assignment
3 PRS Presentation
4 FCG FINAL COURSE GRADE MT * 0.40 +ASS * 0.20 +PRS * 0.40


*** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

Examination will be based on understanding, synthesis and evaluation of the course topics.
Verbal participation will be graded.

Assignments include cruise operations and management issues. They may change for every semester. Grading:

The topic falls short of expectations and/or does not relate to the overall content of the assignment. (Poor, 0%)
The topic is dealt with briefly and with not enough information (Fair, 40%)
The topic includes adequate information and/or fits the overall content of the aasignment at an acceptable standard (Good, 60%)
The topic covers all aspects and evolves in a logical flow (Very good, 80%)
The topic is presented with all available information and is discussed thoroughly and sucessfully (Excellent, 100%)

The project criteria include cruse line introduction (15%), operations (15%), management (30%) and marketing (40%) topics.
Grading for every criterion:

The topic falls short of expectations and/or does not relate to the overall content of the project (Poor, 0%)
The topic is dealt with briefly and with not enough information (Fair, 40%)
The topic includes adequate information and/or fits the overall content of the project at an acceptable standard (Good, 60%)
The topic covers all aspects and evolves in a logical flow (Very good, 80%)
The topic is presented with all available information and is discussed thoroughly and sucessfully (Excellent, 100%)

Language of Instruction

English

Course Policies and Rules

1. Attending at least 70 percent of lectures is mandatory.
2. Plagiarism of any type will result in disciplinary action.
3. Participation to the course and discussions during the classes is required.
4. Late arrivals to the class should be avoided.
5. All electronic devices should be kept close during the lectures.

Contact Details for the Lecturer(s)

To be announced.

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 14 3 42
Preparations before/after weekly lectures 12 1 12
Preparation for midterm exam 1 10 10
Preparing assignments 2 5 10
Project Preparation 1 20 20
Preparing presentations 1 10 10
Midterm 1 2 2
TOTAL WORKLOAD (hours) 106

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10PO.11PO.12PO.13PO.14PO.15PO.16PO.17PO.18PO.19
LO.1555
LO.2555554
LO.34
LO.455
LO.5454