COURSE UNIT TITLE

: QUALITY SYSTEMS IN FORIGN TRADE

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
UAT 4015 QUALITY SYSTEMS IN FORIGN TRADE ELECTIVE 3 0 0 3

Offered By

International Trade

Level of Course Unit

First Cycle Programmes (Bachelor's Degree)

Course Coordinator

ASSOCIATE PROFESSOR HAKAN ÖZKAYA

Offered to

International Trade

Course Objective

The aim of this course is to provide students a thorough understanding of the strategic importance of quality management and how quality management techniques can be used to provide a competitive advantage in the marketplace

Learning Outcomes of the Course Unit

1   Demonstrate an understanding of the importance of quality to sustain competitiveness in the markets.
2   Use quality tools in order to acquire quality in products and services.
3   Use QFD to capture voice of the customer and to produce and design products and services according to customer needs.
4   Improve oral and written communication skills through group work, class discussions and presentations.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Introductıon
2 Different Perspectives on Quality
3 Quality Theory
4 International Quality Awards and Quality Standards
5 Tools of Quality
6 Quality Function Deployment
7 Midterm Exam - Quality Function Deployment
8 Midterm Exam - Quality Function Deployment Application
9 Quality Function Deployment Application
10 Designing Quality Services
11 SERVQUAL Application
12 Term Project Presentations
13 Term Project Presentations
14 Term Project Presentations
15 Final Exam
16 Final Exam

Recomended or Required Reading

Parlak, S. (2004) Işletmelerde Toplam Kalite Yönetimi, Ankara: Ekin Yayınları
Ertuğrul, I. (2006) Toplam Kalite Kontrol: Kalite Güvenliği ve ISO 9000 Standartları, Toplam Kalite Yönetimine Ilişkin bir Işletme Uygulaması, Ankara: Ekin Yayınları

Planned Learning Activities and Teaching Methods

Lecture by instructor, class discussion conducted by instructor, problem solving or case studies, question and answer teaching method

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 FIN FINAL EXAM
3 FCG FINAL COURSE GRADE MTE * 0.40 + FIN * 0.60
4 RST RESIT
5 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.40 + RST * 0.60


*** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

Skill in analysis, synthesis and critical thinking; skill in problem solving; skill in application via midterm and final exams.

Language of Instruction

Turkish

Course Policies and Rules

The Regulation of Dokuz Eylul University on Education and Examination in Associate's and Bachelor's Degrees
The Codes of Practice of School of Applied Sciences on Education and Examination

Contact Details for the Lecturer(s)

e-mail adress of the lecturer

Office Hours

Lecture day, between the hours of 12:30-13:00

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 12 3 36
Preparations before/after weekly lectures 12 2 24
Preparation for midterm exam 1 10 10
Preparation for final exam 1 10 10
Final 1 2 2
Midterm 1 2 2
TOTAL WORKLOAD (hours) 84

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10PO.11PO.12PO.13PO.14
LO.15555555
LO.25555555
LO.35555555
LO.45555555

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

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