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Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS TUR 3003 FRONT OFFICE MANAGEMENT COMPULSORY 3 0 0 3

Offered By

Tourism and Hotel Management

Level of Course Unit

First Cycle Programmes (Bachelor's Degree)

Course Coordinator

ASSOCIATE PROFESSOR ÖZGE ADAN GÖK

Offered to

Tourism and Hotel Management

Course Objective

This course aims to provide the students with the qualification required to guide on how to carry out front office services.

Learning Outcomes of the Course Unit

1   To become familiar with front office services. 2   To help on how to make individual / personel preparations. 3   To help on how to make job-based organisations. 4   To help on how to carry out front office services. 5   To learn how to coordinate with other departments.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description 1 Introduction to Accomodation Facilities 2 Organizational Structure of Accomodation Facilities 3 Room Types and The Systems used in Front Office 4 Reservation Process 5 Reservation Process 6 Accomodation Process 7 Guest Folio 8 Sales Development Process in Front Office 9 Determination Methods of Room Price 10 Forecasting Methods in Front Office 11 Budgeting in Front Office 12 Relationship between Front Desk and Banquet and Agency Sales 13 Yield Management 14 Controlling Front Office Activities 15 Controlling Front Office Activities 16 Final Exam 17 Final Exam

Recomended or Required Reading

Konaklama Işletmelerinde Önbüro, Kemal Kantarcı ve Ilhan Ekinci, Detay Yayıncılık Nevzat Eraslan, Önbüro Işlemleri ve Yönetimi, Detay Yayıncılık

Planned Learning Activities and Teaching Methods

Requires delivering theoretical course per week.

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA 1 MTE MIDTERM EXAM 2 FIN FINAL EXAM 3 FCG FINAL COURSE GRADE MTE * 0.40 + FIN * 0.60 4 RST RESIT 5 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.40 + RST * 0.60 *** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

Assessment Criteria

Language of Instruction

Turkish

Course Policies and Rules

To be announced.

Contact Details for the Lecturer(s)

To be announced.

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours) Lectures 12 3 36 Preparations before/after weekly lectures 12 1 12 Preparation for midterm exam 1 10 10 Preparation for final exam 1 15 15 Midterm 1 1 1 Final 1 1 1 TOTAL WORKLOAD (hours) 75

Contribution of Learning Outcomes to Programme Outcomes

PO/LO PO.1 PO.2 PO.3 PO.4 PO.5 PO.6 PO.7 PO.8 PO.9 PO.10 PO.11 PO.12 PO.13 PO.14 PO.15 PO.16 LO.1 5 LO.2 5 LO.3 5 LO.4 5 LO.5 5