COURSE UNIT TITLE

: QUALITY ASSURANCE SYSTEMS

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
UPR 4240 QUALITY ASSURANCE SYSTEMS ELECTIVE 3 0 0 5

Offered By

BUSINESS ADMINISTRATION (UOLP-SUNY ALBANY)

Level of Course Unit

First Cycle Programmes (Bachelor's Degree)

Course Coordinator

PROFESSOR DOCTOR BURCU ILTER

Offered to

BUSINESS ADMINISTRATION (UOLP-SUNY ALBANY)

Course Objective

It is aimed to provide students a thorough understanding of the strategic importance of quality standards and how these standards can be constructed in the company.

Learning Outcomes of the Course Unit

1   Demonstrate an understanding of ISO 9000 and ISO 14000 standards to provide that quality requirements are fulfilled.
2   To make a field study in groups in order to be able to distinguish the quality assurance systems in companies.
3   To define problems regarding quality assurance systems in order to identify and bring recommendations about the solution of the problem.
4   Improve oral and written communication skills through class discussions and presentations.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

UPR 2001 - INTRODUCTION TO PRODUCTION AND OPERATIONS MANAGEMENT

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 INTRODUCTION
2 Total Quality Approach to Quality Management
3 Continous Improvement and Benchmarking
4 ISO 9000 system requirements & documentations
5 ISO 14000 system requirements & documentations
6 Field Study Presentations
7 Field Study Presentations
8 Field Study Presentations
9 Field Study Presentations
10 Field Study Presentations
11 Field Study Presentations
12 Field Study Presentations

Recomended or Required Reading

1. Goetsch, D.L. and Davis, S.B. (2000). Quality management Introduction to Total Quality management for Production, Processing, and Services, Prentice Hall, Upper Saddle River, New Jersey.
2. Arnold, K. And Holler, M. (1996). Quality Assurance Methods and Technologies, McGraw-Hill International Edition

Planned Learning Activities and Teaching Methods

1. Lecture
2. Group Work
3. Presentations
4. Class Discussions

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MT Midterm
2 ASS Assignment
3 FN Final
4 FCG FINAL COURSE GRADE MT * 0.30 + ASS * 0.30 + FN * 0.40
5 RST RESIT
6 FCGR FINAL COURSE GRADE (RESIT) MT * 0.30 + ASS * 0.30 + RST * 0.40


*** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

1. Students must construct a detailed report.
2. Each group should present their work each week after the fifth week.
3. All group members must contribute to the class discussions.
4. Late submissions of reports will not be graded.

Language of Instruction

English

Course Policies and Rules

1. Students will attend 70% of the course.

Contact Details for the Lecturer(s)

To be announced.

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 12 3 36
Preparations before/after weekly lectures 5 5 25
Preparing assignments 1 40 40
Preparing presentations 7 5 35
TOTAL WORKLOAD (hours) 136

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10PO.11PO.12PO.13PO.14
LO.155
LO.25354
LO.3554
LO.444

CONTACT INFORMATION
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Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

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