Dokuz Eylül University Information Package / Courses Catalog

Description of Individual Course Units

Course Unit Code	Course Unit Title	Type Of Course	D	U	L	ECTS
PSI 3049	CONFLICT RESOLUTION AND NEGOTIATION	ELECTIVE	3	0	0	4

Offered By

Sociology

Level of Course Unit

First Cycle Programmes (Bachelor's Degree)

Course Coordinator

DOCTOR SULTAN ERGUN

Offered to

Sociology
Sociology (Evening)

Course Objective

The aim of this course is to teach students interpersonal conflicts, types of conflicts, causes of conflicts, conflict resolution strategies, principles of conflict resolution, negotiation and mediation.

Learning Outcomes of the Course Unit

1	Being able to define basic concepts related to interpersonal conflict resolution.
2	Being able to explain types and causes of interpersonal conflicts, and positive and negative results of conflict resolution process.
3	Being able to give examples in relation to interpersonal conflicts and conflict resolution strategies, and principles.
4	Being able to describe conflict resolution principles.
5	Being able to negotiate interpersonal conflicts face to face.
6	Being able to mediate interpersonal conflicts in order to reach peaceful and constructive agreement.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week	Subject	Description
1	The Nature of Interpersonal Conflicts
2	Types and Causes of Interpersonal Conlicts
3	Conflict Resolution Strategies
4	Principles of Conflict Resolution
5	Negotiation in Dispute Resolution
6	Dispute Management
7	Midterm Exam
8	Communication Process
9	Question Types and Listening Styles
10	Communication and Conflict
11	Conflict Interaction
12	Conflict Styles and Interaction Strategies
13	Practice
14	Final Exam

Recomended or Required Reading

Barsky, E. A. (2000). Conflict resolution for the helping professions. Stamford: Brooks / Cole, Thomson Learning.
Bush, R., A., B. & Folger, J., P. (2005). The promise of mediation: The transformative approach to conflict (revised version). USA: Jossey-Bass
Bush, R.A.B., Folger, J. P. (2013). Arabuluculuk ve getirileri: Dönüşümsel Çatışma Yaklaşımı. (Çev: Gamze Sart). Ankara:Nobel.
Fisher, R,. Ury, W. ve Patton, B. (1991). Getting to yes: Negotiating agreement without giving in (2nd Ed.). USA: Penguin Boks.
Folger, P., J., Poole, S., M., Stutman, K., R. (3013). Çatışma yönetimi: Ilişkiler, gruplar, ve kuruluşlar için stratejiler (Çev: Akkoyun, F.). Ankara:Nobel.
Ildır, G. (2003). Alternatif uyuşmazlık çözümü: Medeni yargıya alternative yöntemler. Ankara: Seçkin Yayınevi.
Karip, E. (1999). Çatışma yönetimi. Ankara: Pegem Yayıncılık.
Lulofs, R. S. ve Cahn D. D. (2000). Conflict from theory to action (2nd ed.). Boston: Allyn and Bacon.

Planned Learning Activities and Teaching Methods

Lecture
Presentation
Answer-Question
Discussion

Assessment Methods

SORTING NUMBER	SHORT CODE	LONG CODE	FORMULA
1	MTE	MIDTERM EXAM
2	FIN	FINAL EXAM
3	FCGR	FINAL COURSE GRADE (RESIT)	MTE * 0.40 + FIN * 0.60
4	RST	RESIT
5	FCGR	FINAL COURSE GRADE (RESIT)	MTE * 0.40 + RST * 0.60

*** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

Exams

Language of Instruction

Turkish

Course Policies and Rules

To be announced.

Contact Details for the Lecturer(s)

ergun.sultan@deu.edu.tr

Office Hours

Tuesday 13.00-14.00

Work Placement(s)

None

Workload Calculation

Activities	Number	Time (hours)	Total Work Load (hours)
Lectures	12	3	36
Preparation for midterm exam	1	8	8
Preparation for final exam	1	10	10
Reading	3	5	15
Preparations before/after weekly lectures	12	2	24
Final	1	3	3
Midterm	1	3	3
TOTAL WORKLOAD (hours)			99

Contribution of Learning Outcomes to Programme Outcomes

PO/LO	PO.1	PO.2	PO.3	PO.4	PO.5	PO.6	PO.7	PO.8	PO.9	PO.10	PO.11	PO.12	PO.13	PO.14
LO.1	3												3
LO.2		3							3	3				3
LO.3			3						4		3
LO.4				3				4				3
LO.5					4		3							3
LO.6					4	3							3

COURSE UNIT TITLE

DEGREE PROGRAMMES

Description of Individual Course Units

Offered By

Level of Course Unit

Course Coordinator

Offered to

Course Objective

Learning Outcomes of the Course Unit

Mode of Delivery

Prerequisites and Co-requisites

Recomended Optional Programme Components

Course Contents

Recomended or Required Reading

Planned Learning Activities and Teaching Methods

Assessment Methods

Further Notes About Assessment Methods

Assessment Criteria

Language of Instruction

Course Policies and Rules

Contact Details for the Lecturer(s)

Office Hours

Work Placement(s)

Workload Calculation

Contribution of Learning Outcomes to Programme Outcomes

CONTACT INFORMATION