COURSE UNIT TITLE

Offered By

Quality Management Non-thesis (Distance Learning)

Level of Course Unit

Second Cycle Programmes (Master's Degree)

Course Coordinator

PROFESSOR DOCTOR ONUR ÖZVERI

Offered to

Quality Management Non-thesis (Distance Learning)

Course Objective

Defining processes in enterprises, creating and managing flows. use of improvement techniques for improvement and monitoring of processes. Students will be able to use process management techniques to be used in enterprises

Learning Outcomes of the Course Unit

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Recomended or Required Reading

* Kalite Yönetim Sistemleri, Baki Buzlu, Zeus Kitapevi,
* Kalite Yönetimi ve Planlaması, Pro.Dr. Ahmet Öztürk,
* Fundamentals of Business Process Management, Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo Reijers

Planned Learning Activities and Teaching Methods

Lecture, question-answer, discussion and sample applications

Assessment Methods

Further Notes About Assessment Methods

Defining processes related to process creation, application and measurement, analyzing problems related to quality, forming and improving business processes, using statistical quality control tools in process application, learning techniques related to process techniques, participation in discussions during the lessons and answers to related questions in exams will be measured

Assessment Criteria

Defining processes related to process creation, application and measurement, analyzing problems related to quality, forming and improving business processes, using statistical quality control tools in process application, learning techniques related to process techniques, participation in discussions during the lessons and answers to related questions in exams will be measured

Language of Instruction

Turkish

Course Policies and Rules

1. Participation is important.
2. Application practices should be done

Contact Details for the Lecturer(s)

Prof. Onur ÖZVERI, Ph.D.

Dokuz Eylul University
Department of Business Administration

Buca-Izmir/Turkey onur.ozveri@deu.edu.tr

Office Hours

monday 11:00-12:00

Work Placement(s)

None

Workload Calculation

Contribution of Learning Outcomes to Programme Outcomes