COURSE UNIT TITLE

: TOTAL QUALITY MANAGEMENT

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
ISG 2021 TOTAL QUALITY MANAGEMENT ELECTIVE 2 0 0 2

Offered By

Occupational Health and Safety

Level of Course Unit

Short Cycle Programmes (Associate's Degree)

Course Coordinator

SERMIN KUN

Offered to

Occupational Health and Safety

Course Objective

This course aims to provide students; understand the concept of quality management concepts, theories of management, total quality management, and the development process, using total quality management tools in tourism enterprises, configuring the quality management system and self- valuation models, evaluate systems and models in terms of quality and economy.

Learning Outcomes of the Course Unit

1   Apply process management.
2   To be inform quality management systems.
3   Use of total quality management tools.
4   Evaluate the success of quality management systems and quality of the document in terms of economy

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Management concept
2 Management theories
3 Development of the concept of quality
4 Dimensions of quality
5 The concept of quality of service and its component
6 1.Midterm Exam, The concept of quality of service and its component
7 Development of total quality management
8 Total quality management principles and tools
9 The concept of process management
10 Continuous improvement approach
11 Quality economics and priciples
12 Quality management systems
13 General assessment
14 General assessment

Recomended or Required Reading

Materials to be used for the course will be provided by the course thelecturers.

Planned Learning Activities and Teaching Methods

1. Lecture
2. DVD, video etc.

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MT MIDTERM
2 FINS FINAL EXAM
3 FCGR FINAL COURSE GRADE (RESIT) MT*0.40+FINS*0.60
4 RST RESIT
5 FCGR FINAL COURSE GRADE (RESIT) MT*0.40+RST*0.60


*** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

It is calculated by taking 40% average grade of Midterm exam, 60% of the final exam success rating.

Assessment Criteria

The understanding degree of students to 4 learning outputs is evaluated by midterm and final exams.

Language of Instruction

Turkish

Course Policies and Rules

1.70% of participation in the courses is mandatory
2.All kinds of plagiarism (cheating) initiative, and the actual results in disciplinary action

Contact Details for the Lecturer(s)

Lecturer.Gonca DOĞRU
gonca.dogru@deu.edu.tr

Office Hours

It will be announced later.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 14 2 28
Preparations before/after weekly lectures 14 1 14
Preparation for midterm exam 1 2 2
Preparation for final exam 1 2 2
Midterm 1 2 2
Final 1 2 2
TOTAL WORKLOAD (hours) 50

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10PO.11PO.12PO.13PO.14PO.15PO.16PO.17PO.18PO.19
LO.1453
LO.2532
LO.34321
LO.434

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

Copyright 2015 DEÜ. BİD

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