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Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS EKY 7008 PROCESS IMPROVEMENT TECHNIQUES COMPULSORY 3 0 0 8

Offered By

Industrial Quality Management (Non-Thesis-Evening)

Level of Course Unit

Second Cycle Programmes (Master's Degree)

Course Coordinator

Offered to

Industrial Quality Management (Non-Thesis-Evening)

Course Objective

This course aims to develop a process oriented perspective on business activities and develop skills for improving the performance of a business process and using systematic methods like quality improvement tools for solving problems.

Learning Outcomes of the Course Unit

1   Define an activity as a business process 2   Determine business process performance measures 3   Measure the performance level 4   Analyze a problem existing on a business process 5   Plan quality improvement projects 6   Use quality improvement tools effectively 7   Use quality improvement tools on problems and processes regarding different

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description 1 Basic concepts about quality and process improvement and the use and importance of systematic approaches and data analysis in problem solving 2 SIx Sigma on quality improvement 3 SIx Sigma on quality improvement-Steps of DMAIC 4 Process approach, process performance criteria, process mapping 5 Seven basic quality improvement tools 6 Seven new quality improvement tools 7 QFD- Quality Function Deployment 8 FMEA- Failure Modes and Effects Analysis 9 Midterm Exam 10 Presentations 11 Presentations 12 Presentations 13 Presentations 14 Case Study 15 Case Study 16 Final Exam

Recomended or Required Reading

Textbook(s): Nancy R. Tague 2005 Quality Toolbox ASQ Press H. James Harrington 1991 Business Process Improvement McGraw-Hill Supplementary Book(s): Six Sigma Literature

Planned Learning Activities and Teaching Methods

1- Class Lecturing , 2- Lectures on applications , 3- Presentations of Case Studies, 4- Discussion and analysis of case studies

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA 1 MTE MIDTERM EXAM 2 FIN FINAL EXAM 3 FCG FINAL COURSE GRADE MTE * 0.50 + FIN* 0.50 4 RST RESIT 5 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.50 + RST* 0.50 *** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

To be announced.

Language of Instruction

Turkish

Course Policies and Rules

To be announced.

Contact Details for the Lecturer(s)

To be announced.

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours) TOTAL WORKLOAD (hours) 0

Contribution of Learning Outcomes to Programme Outcomes

PO/LO PO.1 PO.2 PO.3 PO.4 PO.5 PO.6 PO.7 PO.8 PO.9 PO.10 PO.11 PO.12 PO.13 PO.14 LO.1 LO.2 LO.3 LO.4 LO.5 LO.6 LO.7