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Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS TKY 5045 QUALITY MANAGEMENT PHILOSOPHY COMPULSORY 3 0 0 7

Offered By

Quality Management

Level of Course Unit

Second Cycle Programmes (Master's Degree)

Course Coordinator

PROFESSOR DOCTOR GÜLÜZAR KURT GÜMÜŞ

Offered to

Quality Management

Course Objective

To provide students to learn main concepts and topics related to total quality management.

Learning Outcomes of the Course Unit

1   To define the concept of quality 2   To adopt the basic principles that forms philosophy of quality 3   To know how quality management can be achieved 4   To see the seperated points of quality applications according to sectorel differences

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description 1 Organizations, management and total quality management 2 What is total quality 3 The gurus of total quality 4 Understanding customer expectations 5 Organizational culture and quality 6 Teamwork and quality 7 Quality and leadership 8 Quality and planning 9 Quality and cost relationship 10 Quality improvement techniques 11 Quality standarts 12 Change management 13 Project discussions 14 Project discussions

Recomended or Required Reading

Şimşek, Hasan, 2018, Toplam Kalite Yönetimi, Seçkin Yayıncılık.

Planned Learning Activities and Teaching Methods

1. Verbal presentation method 2. Demonstration with applications method 3. Case presentations of students 4. Analysing with discussion the determined cases method

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA 1 MTE MIDTERM EXAM 2 STT TERM WORK (SEMESTER) 3 FIN FINAL EXAM 4 FCG FINAL COURSE GRADE MTE * 0.30 + STT * 0.30 + FIN* 0.40 5 RST RESIT 6 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.30 + STT * 0.30 + RST* 0.40 *** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

To be announced.

Language of Instruction

Turkish

Course Policies and Rules

To be announced.

Contact Details for the Lecturer(s)

guluzar.kurt@deu.edu.tr

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours) Lectures 14 2 28 Preparations before/after weekly lectures 14 4 56 Preparation for midterm exam 1 15 15 Preparation for final exam 1 15 15 Preparing assignments 2 15 30 Preparing presentations 1 15 15 Final 1 2 2 Midterm 1 2 2 TOTAL WORKLOAD (hours) 163

Contribution of Learning Outcomes to Programme Outcomes

PO/LO PO.1 PO.2 PO.3 PO.4 PO.5 PO.6 LO.1 5 LO.2 5 LO.3 5 LO.4 5