COURSE UNIT TITLE

: QUALITY ASSURANCE STANDARTS AND DOCUMENTATION

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
BYA 4219 QUALITY ASSURANCE STANDARTS AND DOCUMENTATION ELECTIVE 3 0 0 3

Offered By

BUREAU MANAGEMENT AND EXECUTIVE ASSISTANTSHIP

Level of Course Unit

Short Cycle Programmes (Associate's Degree)

Course Coordinator

ASSISTANT PROFESSOR MELTEM ARAT

Offered to

BUREAU MANAGEMENT AND EXECUTIVE ASSISTANTSHIP
BUREAU MANAGEMENT AND EXECUTIVE ASSISTANTSHIP (Evening)

Course Objective

Providing the students for acquiring knowledge and ability to work in accordance with quality management principles.

Learning Outcomes of the Course Unit

1   Being able to explain fundamental terms of quality
2   Being able to explain quality history and the leading foundations
3   Being able to explain fundamental terms of quality management standards
4   Being able to explain key items of quality management system

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Concept and types of quality
2 Quality history, comparison of quality control and quality assurance
3 Quality Handbook and quality documentation Mission, vision, policy, aim and target
4 Fundamental approaches of quality management Quality Gurus and their contributions
5 Leading foundations of quality management and quality awards
6 Quality management standards, occupational qualifications, accreditation
7 Strategic quality management, management follow up, quality indicators
8 Midterm
9 System approach, continuous improvement (kaizen), corrective and preventive action
10 Problem solving techniques, meeting management
11 Team management; quality improvement teams, quality circle teams
12 Quality costs, corporate image
13 Customer satisfaction
14 Employee satisfaction
15 Evaluation of supply performance

Recomended or Required Reading

Textbook: Lecturer's notes and presentations. Ahmet Kovancı, Toplam Kalite Yönetimi, Sistem Yayıncılık, 2.Baskı, Istanbul, 2003.
Supplementary Books: Canan Çetin, Toplam Kalite Yönetimi ve ISO 9000 Kalite Güvence Sistemi, Beta, Istanbul, 1998.
Other materials: Other sources proposed by the lecturer.

Planned Learning Activities and Teaching Methods

1. Lecturing
2. Questions and answers
3. Research assignments

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 FN Final
3 FCG FINAL COURSE GRADE VZ*0.40 + FN* 0.60
4 RST RESIT
5 FCGR FINAL COURSE GRADE (RESIT) VZ*0.40 + BUT* 0.60


*** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

Learning outcomes will be assessed by mid-term and final exams.

Assessment Criteria

Learning outcomes will be assessed by mid-term and final exams.

Language of Instruction

Turkish

Course Policies and Rules

It is mandatory to attend 70% of the course.

Contact Details for the Lecturer(s)

meltem.arat@deu.edu.tr

Office Hours

Office hours will be specified according to the instructor's term programme.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 14 3 42
Preparations before/after weekly lectures 14 1 14
Preparation for midterm exam 1 10 10
Preparation for final exam 1 15 15
Midterm 1 1 1
Final 1 1 1
TOTAL WORKLOAD (hours) 83

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10PO.11PO.12PO.13PO.14PO.15PO.16PO.17PO.18PO.19PO.20
LO.1111
LO.2111
LO.3111
LO.4111

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

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