COURSE UNIT TITLE

: QUALITY MANAGEMENT SYSTEMS AND INSTRUMENTS

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
ISY 5056 QUALITY MANAGEMENT SYSTEMS AND INSTRUMENTS ELECTIVE 3 0 0 4

Offered By

Management Science

Level of Course Unit

Second Cycle Programmes (Master's Degree)

Course Coordinator

PROFESSOR DOCTOR ONUR ÖZVERI

Offered to

Management Science
Quantitative Methods

Course Objective

The aim of the course learning of the structure and implementation of quality management methods and techniques. Learning of where and how these techniques will be used in business. After completion of the course, students will be used quality management techniques for improving the quality in business

Learning Outcomes of the Course Unit

1   able to analyze the quality-related problems
2   able to make business processes
3   able to improve business processes
4   able to apply the ISO 9000 quality management system
5   able to six sigma method
6   able to Kano and QFD

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Introduction: Quality Management Concept
2 Basic definitions of the concept of quality and quality of the Historical Development
3 Total Quality Management
4 ISO 9000 Quality management system
5 ISO 9000 Quality management system documentation and implementation
6 Simple Quality Improvement Tools
7 Statistical quality control techniques
8 Statistical quality control techniques
9 Kano ve Quality Function Deployment
10 Process Management
11 Process management improvements
12 Six Sigma
13 Lean Six Sigma
14 The concept of continuous improvement in quality and its applications

Recomended or Required Reading

Kalite Yönetim Sistemleri , Baki Buzlu, Zeus Kitapevi, 2011
Kalite Yönetimi ve Planlaması , Pro.Dr. Ahmet Öztürk, Ekin, 2009
Toplam Kalite Yönetimi , Doç.Dr. Muhsin Halis, Roma, 2004

Planned Learning Activities and Teaching Methods

Lecturres, Class Discussions, Queastion-Answers, Homework, presentations and sample applications

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 PRS PRESENTATION
3 FIN FINAL EXAM
4 FCG FINAL COURSE GRADE MTE * 0.30 + PRS * 0.30 + FIN * 0.40
5 RST RESIT
6 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.30 + PRS * 0.30 + RST* 0.40


*** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

Analyze the quality-related problems, create and improve business processes and statistical quality control tools to use in their business practices. Will be measured the level of knowledge the students by participation during the course discussions and the answers given to the questions in the exams

Language of Instruction

Turkish

Course Policies and Rules

1. Class participation is important.
2. Paper presentation in the preparation of scientific research and ethical rules must be adhered to.
3. Assignment of subjects to be discussed in the presentation should be supported by business applications.

Contact Details for the Lecturer(s)

Prof.Dr. Onur ÖZVERI
DEU Faculty of Economics and Admininstrative Sciences Department of Business Administration Division of Quantitative Methods
Office No: 324 Office Number: (232) 3010632 E-mail: onur.ozveri@deu.edu.tr
Personal web: http://kisi.deu.edu.tr/onur.ozveri

Office Hours

Monday: 10.00-11.00

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 12 3 36
Preparations before/after weekly lectures 12 1 12
Preparation for midterm exam 1 8 8
Preparation for final exam 1 13 13
Preparing assignments 1 15 15
Preparing presentations 1 10 10
Final 1 3 3
Midterm 1 3 3
TOTAL WORKLOAD (hours) 100

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10
LO.1
LO.2
LO.3
LO.4
LO.5
LO.6

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

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