COURSE UNIT TITLE

: PROBLEM SOLVING AND MEDIATION TECHNIQUES IN CONFLICT RESOLUTION PROCESS

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
AED 5513 PROBLEM SOLVING AND MEDIATION TECHNIQUES IN CONFLICT RESOLUTION PROCESS COMPULSORY 3 0 0 6

Offered By

Family Education and Counselling Non-Thesis (Evening)

Level of Course Unit

Second Cycle Programmes (Master's Degree)

Course Coordinator

PROFESSOR DOCTOR ABBAS TÜRNÜKLÜ

Offered to

Family Education and Counselling Non-Thesis (Evening)

Course Objective

The objectives of this lesson is teaching negotiation and mediation techniques and skills as conflict resolution techniques

Learning Outcomes of the Course Unit

1   Understanding the nature of interpersonal conflicts
2   Understanding foundations of mediation
3   Understanding mediation Models and theoretical basis
4   Understanding mediation as a conflict resolution strategy
5   Understanding mediation process: Preparation for mediation; Beginning the mediation; Gathering information and questioning; Ending mediation; Private meeting; Neutrality on the mediation; Confidentiality on the mediation process
6   Implementation mediation to the interpersonal conflicts
7   Writing agreement

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Understanding the nature of interpersonal conflicts
2 Foundations of mediation
3 Mediation Models and theoretical basis
4 Understanding mediation as a conflict resolution strategy
5 Understanding mediation process
6 Preparation for mediation; Beginning the mediation
7 Gathering information and questioning; Ending mediation;
8 Course review, general evaluation, Midterm
9 Private meeting; Neutrality on the mediation; Confidentiality on the mediation process
10 Implementation mediation to the interpersonal conflicts
11 Mediation application
12 Mediation application
13 Mediation application
14 Writing agreement
15 final

Recomended or Required Reading

Barsky, E. A. (2000). Conflict resolution for the helping professions. Stamford: Brooks / Cole, Thomson Learning.
Beer, J. E. And Stief, E. (1997). The mediator s handbook. Canada:New Society Publishers.
Bush, A. B. R. ve Folger, P. J. (1994). The promise of mediation: Responding to conflict through empowerment and recognition. San Francisco: Jossey-Bass Publishers.
Fisher, R,. Ury, W. ve Patton, B. (1991). Getting to yes: Negotiating agreement without giving in (2nd Ed.). USA: Penguin Boks.
Moore, W. C. (1996). The mediation process: practical strategies for resolving conflict (2nd edit.). San Francisco: Jossey-Bass.

Planned Learning Activities and Teaching Methods

Lecture
Presentation
Answer-Question
Discussion

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 FINS FINAL EXAM
3 FCG FINAL COURSE GRADE MTE * 0.40 + FINS * 0.60
4 RST RESIT
5 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.40 + RST * 0.60


*** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

To be announced.

Language of Instruction

Turkish

Course Policies and Rules

To be announced.

Contact Details for the Lecturer(s)

abbas.turnuklu@deu.edu.tr

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 13 3 39
Preparations before/after weekly lectures 13 2 26
Preparation for midterm exam 1 20 20
Preparation for final exam 1 25 25
Preparing presentations 8 4 32
Midterm 1 1 1
Final 1 1 1
TOTAL WORKLOAD (hours) 144

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10
LO.15555555555
LO.25555555555
LO.35555555555
LO.45555555555
LO.55555555555
LO.65555555555
LO.75555555555

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

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