COURSE UNIT TITLE

Offered By

HEALTH INSTITUTIONS MANAGEMENT

Level of Course Unit

Short Cycle Programmes (Associate's Degree)

Course Coordinator

ASSOCIATE PROFESSOR NEVZAT DEVEBAKAN

Offered to

HEALTH INSTITUTIONS MANAGEMENT (Evening)
HEALTH INSTITUTIONS MANAGEMENT

Course Objective

The purpose of this course, the hospitals that make up the quality of service quality "technical" and "perceived quality" dimensions of a holistic approach to promote and ensure the transfer of information to ensure continuous improvement in the quality of the hospitals. For this reason we will focus on the basic concepts of quality in hospitals and hospital service users and stakeholders will be discussed. Course, attitudes and behaviors of service providers in hospitals to measure the impact on patients' expectations and perceptions of patient assessment, to determine the importance levels of service quality dimensions and patient satisfaction will be discussed. Hospitals also accreditation, standardization of systems for the self-assessment, quality management systems in hospitals (9001, 22000, OHSAS 18001, 13485, 14971, 15189, 27000, 27 799), the logic of system installation and certification, quality documentation, samples, and field applications will be dealt with topics such as.

Learning Outcomes of the Course Unit

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Recomended or Required Reading

Nevzat DEVEBAKAN, Sağlık Işletmelerinde Kalite ve Algılanan Hizmet Kalitesinin Ölçülmesi, Kalder Yayını, 2005 www.kalder.org/genel/SAGLIK%20ISLETMELERINDEAHKVEOLCUMU.pdf
Devebakan, Nevzat (2001). Sağlık Işletmelerinde Algılanan Hizmet Kalitesi, http://www.kalder.org/genel/SAGLIK%20ISLETMELERINDEAHKVEOLCUMU.pdf
Yardımcı kaynaklar:
Devebakan, Nevzat (2007). Özel Sağlık Işletmelerinde Iş Sağlığı ve Güvenliği, DEÜ Sosyal Bilimler Enstitüsü, Yayınlanmamış Doktora Tezi, Izmir.

Planned Learning Activities and Teaching Methods

1. Lecture
2. Homework

Assessment Methods

Further Notes About Assessment Methods

None

Assessment Criteria

5 learning outcomes will be assessed by mid-term and final exams

Language of Instruction

Turkish

Course Policies and Rules

To be announced.

Contact Details for the Lecturer(s)

nevzatd@deu.edu.tr

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Contribution of Learning Outcomes to Programme Outcomes