Dokuz Eylül University Information Package / Courses Catalog

Description of Individual Course Units

Course Unit Code	Course Unit Title	Type Of Course	D	U	L	ECTS
YÖN 4114	QUALITY MANAGEMENT IN PUBLIC ADMINISTRATION	ELECTIVE	2	0	0	3

Offered By

LOCAL ADMINISTRATIONS

Level of Course Unit

Short Cycle Programmes (Associate's Degree)

Course Coordinator

DOCTOR ELIF YÜCEBAŞ

Offered to

LOCAL ADMINISTRATIONS (Evening)
LOCAL ADMINISTRATIONS

Course Objective

The aim of the course is to introduce the concepts of quality, standardization, total quality management (TQM), features of TQM; to give an understanding of implementations of TQM in public sector and analyze these implementations.

Learning Outcomes of the Course Unit

1	Being able to define the terminology of TQM
2	Being able to restate the fundamental principles of TQM.
3	Being able to analyse and interpret the implementations of TQM
4	Being able to express the positive and negative aspects of TQM in public sector
5	Being able to assess sample implementations of TQM in public sector

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week	Subject	Description
1	Quality, definition of related subjects and the historical development.
2	The features of TQM, preventive approach and continuous improvement.
3	Human dimension and quality circles in TQM
4	The methods and techniques of TQM
5	The recipe for success in TQM
6	ISO 9000 Quality Management Standards and the applications of TQM in Turkey
7	Mid-Term Exam
8	Mid-Term Exam
9	The applications and problems of TQM in service sector
10	TQM in public organizations
11	The achievements and challenges of TQM in public organizations
12	The public organizations and TQM in Turkey
13	The challenges of application for TQM principles in municipalities
14	To analyse application samples of TQM in public organizations

Recomended or Required Reading

Textbook(s): Tekin, Mahmut. 2004. Toplam Kalite Yönetimi. Ankara
Balcı, Asım. 2005. Kamu Örgütlerinde Toplam Kalite Yönetimi Uygulanması: Olumlu Perspektifler ve Olası Zorluklar , Selçuk Üniversitesi Karaman IIBF Dergisi, Sayı: 2, C:5, s:197-211.
Gül, Hüseyin. 1999. Kamu Yönetiminde Piyasa Temelli Yeni Model Arayışları ve Türk Kamu Yönetiminde Toplam Kalite Yönetiminin Uygulanabilirliği , Kamu Yönetiminde Kalite, 2. Ulusal Kongresi, Ankara, s:15-30.
Supplementary Book(s):
Kavrakoğlu, Ibrahim. 1996. Toplam Kalite Yönetimi. Istanbul: Kalder Yayınları
Kavrakoğlu, Ibrahim. 1996. Kalite. Istanbul: Kalder Yayınları
Kölük, Nihat, Irfan Dilsiz ve Cafer Kartal. 2006. Meslek Yüksekokulları Için Kalite Güvencesi ve Standartları. Ankara: Detay Yayıncılık.
Özgür, Hüseyin ve Tekinkuş, Mehmet. 1999. Belediyelerde Toplam Kalite Yönetimine Geçişi Zorlaştıran Sebepler . Kamu Yönetiminde Kalite, 2. Ulusal Kongresi, Ankara

Planned Learning Activities and Teaching Methods

1. Lecture
2. Case study

Assessment Methods

SORTING NUMBER	SHORT CODE	LONG CODE	FORMULA
1	MTE	MIDTERM EXAM
2	FN	Final
3	FCG	FINAL COURSE GRADE	VZ0.40 + FN 0.60
4	RST	RESIT
5	FCGR	FINAL COURSE GRADE (RESIT)	VZ0.40 + BUT 0.60

*** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

All learning outcomes will be assessed by midterm and final exams.

Language of Instruction

Turkish

Course Policies and Rules

It is mandatory to attend 70% of the course.

Contact Details for the Lecturer(s)

0232 3012561 sultan.arap@deu.edu.tr

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities	Number	Time (hours)	Total Work Load (hours)
Lectures	12	2	24
Preparations before/after weekly lectures	12	1	12
Preparation for midterm exam	1	6	6
Preparation for final exam	1	9	9
To analyze article	4	3	12
Final	1	1	1
Midterm	1	1	1
TOTAL WORKLOAD (hours)			65

Contribution of Learning Outcomes to Programme Outcomes

PO/LO	PO.1	PO.4	PO.5	PO.6	PO.7	PO.9	PO.11	PO.13	PO.15	PO.16
LO.1			1
LO.2			1				1
LO.3			1	1	1	1	1	1	1
LO.4	1	1	1	1	1	1	1	1	1
LO.5	1		1	1	1	1	1	1	1	1

COURSE UNIT TITLE

DEGREE PROGRAMMES

Description of Individual Course Units

Offered By

Level of Course Unit

Course Coordinator

Offered to

Course Objective

Learning Outcomes of the Course Unit

Mode of Delivery

Prerequisites and Co-requisites

Recomended Optional Programme Components

Course Contents

Recomended or Required Reading

Planned Learning Activities and Teaching Methods

Assessment Methods

Further Notes About Assessment Methods

Assessment Criteria

Language of Instruction

Course Policies and Rules

Contact Details for the Lecturer(s)

Office Hours

Work Placement(s)

Workload Calculation

Contribution of Learning Outcomes to Programme Outcomes

CONTACT INFORMATION