COURSE UNIT TITLE

: QUALITY MANAGEMENT IN PUBLIC ADMINISTRATION

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
YÖN 4114 QUALITY MANAGEMENT IN PUBLIC ADMINISTRATION ELECTIVE 2 0 0 3

Offered By

LOCAL ADMINISTRATIONS

Level of Course Unit

Short Cycle Programmes (Associate's Degree)

Course Coordinator

DOCTOR ELIF YÜCEBAŞ

Offered to

LOCAL ADMINISTRATIONS (Evening)
LOCAL ADMINISTRATIONS

Course Objective

The aim of the course is to introduce the concepts of quality, standardization, total quality management (TQM), features of TQM; to give an understanding of implementations of TQM in public sector and analyze these implementations.

Learning Outcomes of the Course Unit

1   Being able to define the terminology of TQM
2   Being able to restate the fundamental principles of TQM.
3   Being able to analyse and interpret the implementations of TQM
4   Being able to express the positive and negative aspects of TQM in public sector
5   Being able to assess sample implementations of TQM in public sector

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Quality, definition of related subjects and the historical development.
2 The features of TQM, preventive approach and continuous improvement.
3 Human dimension and quality circles in TQM
4 The methods and techniques of TQM
5 The recipe for success in TQM
6 ISO 9000 Quality Management Standards and the applications of TQM in Türkiye
7 ISO 9000 Quality Management Standards and the applications of TQM in Türkiye
8 Mid-Term Exam
9 The applications and problems of TQM in service sector
10 TQM in public organizations
11 The achievements and challenges of TQM in public organizations
12 The public organizations and TQM in Türkiye
13 The challenges of application for TQM principles in municipalities
14 To analyse application samples of TQM in public organizations
15 To analyse application samples of TQM in public organizations

Recomended or Required Reading

Textbook(s): Tekin, Mahmut. 2004. Toplam Kalite Yönetimi. Ankara
Balcı, Asım. 2005. Kamu Örgütlerinde Toplam Kalite Yönetimi Uygulanması: Olumlu Perspektifler ve Olası Zorluklar , Selçuk Üniversitesi Karaman IIBF Dergisi, Sayı: 2, C:5, s:197-211.
Gül, Hüseyin. 1999. Kamu Yönetiminde Piyasa Temelli Yeni Model Arayışları ve Türk Kamu Yönetiminde Toplam Kalite Yönetiminin Uygulanabilirliği , Kamu Yönetiminde Kalite, 2. Ulusal Kongresi, Ankara, s:15-30.
Supplementary Book(s):
Kavrakoğlu, Ibrahim. 1996. Toplam Kalite Yönetimi. Istanbul: Kalder Yayınları
Kavrakoğlu, Ibrahim. 1996. Kalite. Istanbul: Kalder Yayınları
Kölük, Nihat, Irfan Dilsiz ve Cafer Kartal. 2006. Meslek Yüksekokulları Için Kalite Güvencesi ve Standartları. Ankara: Detay Yayıncılık.
Özgür, Hüseyin ve Tekinkuş, Mehmet. 1999. Belediyelerde Toplam Kalite Yönetimine Geçişi Zorlaştıran Sebepler . Kamu Yönetiminde Kalite, 2. Ulusal Kongresi, Ankara

Planned Learning Activities and Teaching Methods

1. Lecture
2. Case study

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 FN Final
3 FCG FINAL COURSE GRADE VZ*0.40 + FN* 0.60
4 RST RESIT
5 FCGR FINAL COURSE GRADE (RESIT) VZ*0.40 + BUT* 0.60


*** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

All learning outcomes will be assessed by midterm and final exams.

Language of Instruction

Turkish

Course Policies and Rules

It is mandatory to attend 70% of the course.

Contact Details for the Lecturer(s)

0232 3012561 sultan.arap@deu.edu.tr

Office Hours

Consultancy hours between 12:30-13:00 and 16:30-17:00 on class days.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 14 2 28
Preparations before/after weekly lectures 14 1 14
Preparation for midterm exam 1 6 6
Preparation for final exam 1 9 9
To analyze article 4 3 12
Final 1 1 1
Midterm 1 1 1
TOTAL WORKLOAD (hours) 71

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10PO.11PO.12PO.13PO.14PO.15PO.16
LO.11
LO.211
LO.31111111
LO.4111111111
LO.5111111111

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

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