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Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS TUR 4226 FRONT OFFICE AND HOUSEKEEPING AUTOMATION SYSTEMS COMPULSORY 3 0 0 4

Offered By

TOURISM AND HOSPITALITY MANAGEMENT

Level of Course Unit

Short Cycle Programmes (Associate's Degree)

Course Coordinator

ASSOCIATE PROFESSOR ÇIĞDEM MUTLU

Offered to

TOURISM AND HOSPITALITY MANAGEMENT TOURISM AND HOSPITALITY MANAGEMENT (Evening)

Course Objective

to provide the students with competences on using one of the modern hospitality automation systems

Learning Outcomes of the Course Unit

1   Being able to explain the basic characteristics of hotel automation 2   Being able to record reservation and CI/CO operation 3   Being able to make cash operations 4   Being able to carry out group and agency reservations 5   Being able to prepare all of the related reports and documents peculiar to hotel automation

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description 1 The basic characteristics of hotel automation 2 Menu 3 Reservation menu and operations 4 Profile operations 5 Indıvıdual, group and agency rezervations 6 CI/CO operations 7 CI/CO operations 8 Mid-term exam 9 Room operations 10 Cash menu and operations 11 Folio operations 12 Calculation operations 13 Correction operations 14 Correction of price in automation system 15 Correction of price in automation system

Recomended or Required Reading

Ana kaynak: Konaklama Işletmelerinde opera- PMS Otomasyon Programı, Alev Sökmen, Detay Yayıncılık, Ankara, 2009

Planned Learning Activities and Teaching Methods

Lecturing

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA 1 MTE MIDTERM EXAM 2 FN Final 3 FCG FINAL COURSE GRADE VZ*0.40 + FN* 0.60 4 RST RESIT 5 FCGR FINAL COURSE GRADE (RESIT) VZ*0.40 + BUT* 0.60 *** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

Mid-term exam and final exam

Assessment Criteria

To be announced.

Language of Instruction

Turkish

Course Policies and Rules

To be announced.

Contact Details for the Lecturer(s)

mete.govce@deu.edu.tr

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours) Lectures 14 3 42 Preparations before/after weekly lectures 14 3 42 Preparation for midterm exam 1 6 6 Preparation for final exam 1 8 8 Final 1 1 1 Midterm 1 1 1 TOTAL WORKLOAD (hours) 100

Contribution of Learning Outcomes to Programme Outcomes

PO/LO PO.1 PO.2 PO.3 PO.4 PO.5 PO.6 PO.7 PO.8 PO.9 PO.10 PO.11 PO.12 PO.13 PO.14 PO.15 PO.16 PO.17 PO.18 LO.1 1 LO.2 1 LO.3 1 LO.4 1 LO.5 1