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Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS TUR 4221 SHIFT OPERATIONS OF FRONT OFFICE ELECTIVE 3 0 0 3

Offered By

TOURISM AND HOSPITALITY MANAGEMENT

Level of Course Unit

Short Cycle Programmes (Associate's Degree)

Course Coordinator

DOCTOR METE GÖVCE

Offered to

TOURISM AND HOSPITALITY MANAGEMENT (Evening) TOURISM AND HOSPITALITY MANAGEMENT

Course Objective

To provide the students with competences on knowing and using the related forms, reports and creating audit awareness at Front Office shift operations.

Learning Outcomes of the Course Unit

1   Being able to learn the general shift procedures. 2   Being able to fill the forms during shift change. 3   Being able to prepare the reports during shift change. 4   Being able to receive the reports of front desk cash operations during shift change. 5   Being able to carry out the bookkeeping cycle.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description 1 Front desk cash operations 2 Cash accounts 3 End-of-day transmitted reports 4 Registration card 5 The bookkeeping cycle 6 Personnel account 7 Mid-term Exam 8 Mid-term Exam 9 The characteristics of control list 10 The cycle of deficient and incomplete works 11 The deficient works 12 The incomplete works 13 The cycle of deficient and incomplete works 14 Cash transfer transactions

Recomended or Required Reading

To be announced.

Planned Learning Activities and Teaching Methods

Lecturing.

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA 1 MTE MIDTERM EXAM 2 FN Final 3 FCG FINAL COURSE GRADE VZ*0.40 + FN* 0.60 4 RST RESIT 5 FCGR FINAL COURSE GRADE (RESIT) VZ*0.40 + BUT* 0.60 *** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

To be announced.

Language of Instruction

Turkish

Course Policies and Rules

To be announced.

Contact Details for the Lecturer(s)

nilufer.kocak@deu.edu.tr

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours) Lectures 12 3 36 Preparations before/after weekly lectures 12 2 24 Preparation for midterm exam 1 5 5 Preparation for final exam 1 8 8 Final 1 1 1 Midterm 1 1 1 TOTAL WORKLOAD (hours) 75

Contribution of Learning Outcomes to Programme Outcomes

PO/LO PO.1 PO.2 PO.3 PO.4 PO.5 PO.6 PO.7 PO.8 PO.9 PO.10 PO.11 PO.12 PO.13 PO.14 PO.15 PO.16 PO.17 PO.18 LO.1 1 LO.2 1 LO.3 1 LO.4 1 LO.5 1