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Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS TUR 4101 FRONT OFFICE OPERATIONS COMPULSORY 3 0 0 4

Offered By

TOURISM AND HOSPITALITY MANAGEMENT

Level of Course Unit

Short Cycle Programmes (Associate's Degree)

Course Coordinator

DOCTOR METE GÖVCE

Offered to

TOURISM AND HOSPITALITY MANAGEMENT TOURISM AND HOSPITALITY MANAGEMENT (Evening)

Course Objective

To introduce the procedures, documents and equipments of front office operations and provide students with skills of delivering and making front office operations effective.

Learning Outcomes of the Course Unit

1   Being able to identify the front office operations. 2   Being able to practice the front office procedures. 3   Being able to use the forms of front office. 4   Being able to use the equipments of front office. 5   Being able to manage the relationship between front office and the other departments.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description 1 Front Office Operations 2 Taking care of body 3 Revising the official dresses 4 Points to consider in scheduling 5 Welcoming the guests, carrying the luggage and parking the car 6 The Forms and Equipments Used in the Department 7 Mid-term Exam 8 Mid-term Exam 9 The Relationship Between Front Office Department and Housekeeping Department 10 The Relationship Between Front Office Department and Food-Beverage Department 11 The Relationship Between Front Office Department and Department of Financial and Administrative Affairs 12 The Relationship Between Front Office Department and Technical Service Department 13 The Relationship Between Front Office and Sales Marketing Department 14 Reports and Forms Facilitating the Coordination Between Front Office and the other Departments

Recomended or Required Reading

Konaklama Işletmelerinde Önbüro Yönetimi, Burhan ŞENER, Detay Yayınevi, Ankara, 2005, 392 sf.

Planned Learning Activities and Teaching Methods

Lecturing

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA 1 MTE MIDTERM EXAM 2 FN Final 3 FCG FINAL COURSE GRADE VZ*0.40 + FN* 0.60 4 RST RESIT 5 FCGR FINAL COURSE GRADE (RESIT) VZ*0.40 + BUT* 0.60 *** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

The learning outcomes will be assessed by mid-term exam and final exam.

Language of Instruction

Turkish

Course Policies and Rules

To be announced.

Contact Details for the Lecturer(s)

hulya.kurgun@deu.edu.tr

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours) Lectures 12 3 36 Preparations before/after weekly lectures 12 4 48 Preparation for midterm exam 1 4 4 Preparation for final exam 1 10 10 Final 1 1 1 Midterm 1 1 1 TOTAL WORKLOAD (hours) 100

Contribution of Learning Outcomes to Programme Outcomes

PO/LO PO.1 PO.2 PO.3 PO.4 PO.5 PO.6 PO.7 PO.8 PO.9 PO.10 PO.11 PO.12 PO.13 PO.14 PO.15 PO.16 PO.17 PO.18 LO.1 1 LO.2 1 LO.3 1 LO.4 1 LO.5 1