COURSE UNIT TITLE

: DIVERSITY MANAGEMENT IN TOURISM

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
TUI 5108 DIVERSITY MANAGEMENT IN TOURISM ELECTIVE 3 0 0 5

Offered By

Tourism Management

Level of Course Unit

Second Cycle Programmes (Master's Degree)

Course Coordinator

ASSOCIATE PROFESSOR EMIR ÖZEREN

Offered to

Tourism Management

Course Objective

The aim of the course is to develop a critical understanding of strategies, practices and discourses inherent in equality, diversity and inclusion policies in tourism. In addition, the role of cultural, ethnic, religious, age, gender, gender identity, sexual orientation, disability at individual, group and organizational level in tourism will be opened for critical discussion from the perspective of leadership, management and tourists.

Learning Outcomes of the Course Unit

1   To be able to discuss the meaning and importance of the concept of difference in terms of tourism
2   To be able to understand the concepts leading to differences through psychological and sociological studies
3   To be able to discuss the key issues and conceptualisations in social sciences related to the studies of diversity
4   To be able to question the role of diversity, equality and inclusiveness for the tourism and hospitality industry
5   To be able to explain the dominant theoretical paradigms used in understanding discourse and practices in tourism

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Introduction: Why is it necessary to problematize differences in tourism research
2 The conceptualisation of equality, diversity and inclusiveness in tourism studies
3 Main sociological, psychological and anthropological approaches regarding workforce diversity in tourism
4 Leadership and diversity management approaches in mainstream tourism studies
5 Analyzing differences in the light of critical management studies
6 Neoliberalism, differences, development, sustainability and tourism
7 Sexual minorities (sexual orientation and gender identity) in tourism research
8 Race and ethnicity in tourism studies
9 Disabilities in tourism studies
10 Religious differences in tourism studies
11 Cultural differences in tourism studies
12 Intersectionality in tourism research
13 Student presentations, class discussions and term overview
14 Student presentations, class discussions and term overview

Recomended or Required Reading

Syed, J., & Ozbilgin, M. (2020). Managing diversity and inclusion: An international perspective. SAGE Publications Limited. (2nd edition) https://study.sagepub.com/syed

Aydın, E. & Ozeren, E. (2018). Rethinking Workforce Diversity Research Through Critical Perspectives: Emerging Patterns And Research Agenda. Business & Management Studies: An International Journal, 6(3): 650-670. http://dx.doi.org/10.15295/bmij.v6i3.393

Ozeren, E., Ucar, Z. & Duygulu, E. (2016). Silence Speaks in the Workplace: Uncovering the Experiences of LGBT Employees in Turkey. In Köllen, T. (Ed.) Sexual Orientation and Transgender Issues in Organizations Global Perspectives on LGBT Workforce Diversity, pp.217-232. Springer. http://link.springer.com/chapter/10.1007/978-3-319-29623-4_13

Ozeren, E., & Aydin, E. (2016). What does Being LGBT Mean in the Workplace A Comparison of LGBT Equality in Turkey and the UK. In Klarsfeld, A., Ng, E.S., Booysen, L.A.E., Christiansen, L.C. & Kuvaas, B. (Eds.) Research Handbook of International and Comparative Perspectives on Diversity Management, pp. 199-226. Edward Elgar

Kaygalak-Celebi, S., Kaya, Ş., Ozeren, E. & Günlü-Kucukaltan, E. (2019). Pride Festivals as a Space of Self-Expression: Tourism, Body and Place. Journal of Organizational Change Management, https://doi.org/10.1108/JOCM-01-2019-0026

Adib, A. and Guerrier, Y. (2003), The Interlocking of Gender with Nationality, Race, Ethnicity and Class: The Narratives of Women in Hotel Work , Gender Work and Organization 10(4), 413 32.

Ahonen, P., Tienari, J., Meriläinen, S. and Pullen, A. (2014), Hidden contexts and invisible power relations: A Foucauldian reading of diversity research . Human Relations, 67(3), 263-286

Holvino, E. (2010), Intersections: the simultaneity of race, gender and class in organization studies , Gender, Work & Organization, 17(3), 248-277.

Holvino, E. and Kamp, A. (2009), 'Diversity management: Are we moving in the right direction Reflections from both sides of the North Atlantic', Scandinavian Journal of Management, 25(4), 395-403.

Maxwell, G., McDougall, M., Blair, S. and Masson, M. (2003), Equality at work in UK public-service and hotel organizations: inclining towards managing diversity , Human Resource Development International, 6(2), 243-258.

Özbilgin, M., and Tatli, A. (2011), Mapping out the field of equality and diversity: Rise of individualism and voluntarism . Human Relations, 64(9), 1229-1253.

Zanoni, P. and Janssens, M. (2003), Deconstructing Difference: The Rhetoric of Human Resource Managers Diversity Discourses , Organization Studies. 25(1), 55 74.

Planned Learning Activities and Teaching Methods

Lectures, directed readings, class discussions, case studies and project

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 STT TERM WORK (SEMESTER)
3 FIN FINAL EXAM
4 FCG FINAL COURSE GRADE MTE * 0.30 + STT * 0.30 + FIN* 0.40
5 RST RESIT
6 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.30 + STT * 0.30 + RST* 0.40


*** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

1- The project should be presented as 20-40 pages of written text within the scope of the research title assigned to the students. It is important that the project should be written in line with academic ethics (free from plagiarism) and should reflect critical thinking. It is important for students to be able to explain each stage of the project, present the project to their classmates, answer the questions directed to them, and carry out the original value of the research.

2- The students are expected to be able to identify the key issues by questioning case studies presented to them, to deconstruct the texts in the reading list, to critically filter them and develop some analytical findings and propositions.

Language of Instruction

Turkish

Course Policies and Rules

1. It is obligatory to attend at least 70% of the classes.
2. Violations of plagiarism of any kind will result in disciplinary steps being taken.
3. Active participation is expected in group works and class discussions.

Contact Details for the Lecturer(s)

emir.ozeren@deu.edu.tr

Office Hours

Tuesday at 12: 00-13: 00

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 13 3 39
Preparations before/after weekly lectures 13 2 26
Preparation for midterm exam 1 25 25
Preparation for final exam 1 30 30
Preparing assignments 1 6 6
Preparing presentations 1 3 3
Midterm 1 2 2
Final 1 2 2
TOTAL WORKLOAD (hours) 133

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10
LO.144
LO.25
LO.35545
LO.4554
LO.55545