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Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS TUI 5094 KNOWLEDGE MANAGEMENT IN TOURISM ELECTIVE 3 0 0 5

Offered By

Tourism Management

Level of Course Unit

Second Cycle Programmes (Master's Degree)

Course Coordinator

ASSOCIATE PROFESSOR ÖVÜNÇ BARDAKOĞLU

Offered to

Tourism Management

Course Objective

The objective of this course is to analyze KM processes and models; to compose institutional KM structure in tourism businesses according to regulations in Turkey; to examine information safety; and to evaluate performance measurements of KM structure.

Learning Outcomes of the Course Unit

1   Manage the process of knowledge management. 2   Understand and apply knowledge management models in businesses. 3   Generate the structure of institutional knowledge management. 4   Ensure information security of the structure composed. 5   Measure performance of the structure composed.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description 1 The Concept of Knowledge 2 Hierarchy of Knowledge 3 Classification of Knowledge 4 Knowledge Management and Its Development 5 Knowledge Management Process 6 Knowledge Management Principles 7 Legal Regulations related Knowledge Management in Turkey 8 Knowledge Management Tools 9 Knowledge Management Models I 10 Knowledge Management Models II 11 Knowledge Management and Intellectual Capital 12 Structure of Institutional Knowledge Management Strategy 13 Knowledge Security 14 Measurement of Knowledge Management System

Recomended or Required Reading

Textbook(s): Mustafa Sağsan, Bilgi Yönetimi Disiplini ve Uygulamaları, Siyasal Kitabevi, 2010, Ankara, 274 sf. Materials: Articles from national and international academic journals.

Planned Learning Activities and Teaching Methods

Lectures Case Analysis

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA 1 MTE MIDTERM EXAM 2 STT TERM WORK (SEMESTER) 3 FIN FINAL EXAM 4 FCG FINAL COURSE GRADE MTE * 0.20 + STT* 0.40 + FIN* 0.40 5 RST RESIT 6 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.20 + STT * 0.40 + RST* 0.40 *** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

To be announced.

Language of Instruction

Turkish

Course Policies and Rules

To be announced.

Contact Details for the Lecturer(s)

avsar.kurgun@deu.edu.tr

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours) Lectures 14 3 42 Preparations before/after weekly lectures 14 3 42 Preparation for midterm exam 1 10 10 Preparation for final exam 1 15 15 Preparing assignments 1 15 15 Midterm 1 1,5 2 Final 1 1,5 2 TOTAL WORKLOAD (hours) 128

Contribution of Learning Outcomes to Programme Outcomes

PO/LO PO.1 PO.2 PO.3 PO.4 PO.5 PO.6 PO.7 PO.8 PO.9 PO.10 LO.1 5 5 3 5 5 3 5 5 5 4 LO.2 5 4 5 4 5 5 5 4 4 4 LO.3 4 4 4 4 5 3 5 5 5 4 LO.4 4 5 4 4 5 4 5 5 4 4 LO.5 5 5 4 4 4 4 5 5 5 3