COURSE UNIT TITLE

: HUMAN RESOURCES MANAGEMENT IN TOURISM

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
TUI 5092 HUMAN RESOURCES MANAGEMENT IN TOURISM ELECTIVE 3 0 0 5

Offered By

Tourism Management

Level of Course Unit

Second Cycle Programmes (Master's Degree)

Course Coordinator

PROFESSOR DOCTOR ÖMÜR NECZAN ÖZMEN

Offered to

Tourism Management

Course Objective

The objective of this course is to introduce fundamental HR concepts and processes in lodging industry and tourism; to explain how organizations manage human side of the operations; to examine the role of HR department and alternative HR management policy and applications; and to discuss HR outputs and processes in tourism and lodging industry.

Learning Outcomes of the Course Unit

1   Explain Human Resources Management in lodging businesses and tourism; and how managers can utilize human resources concept and techniques.
2   Explain wage-level steps and compensation plans in lodging businesses and tourism.
3   Explain the roles of employees and managers in career development in lodging businesses and tourism.
4   Develop verbal and writing communication skills at explaining and defending a topic.
5   Develop skills to become an efficient team-member.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Human Resources management in Tourism and Lodging Business
2 International HRM
3 Organizational Culture
4 Labour Market
5 Selection
6 Interview
7 Training and Development
8 Performance Evaluation
9 Career Management
10 Compensation Planning in Tourism and Lodging Business
11 Performance Evaluation in Lodging Businesses and Incentives
12 Complaints and Discipline Procedures
13 Presentations, Discussions, Evaluation
14 Presentations, Discussions, Evaluation

Recomended or Required Reading

Textbook(s):
Nickson, D. (2012). Human Resource Management for the Hospitality and Tourism Industries, Butterworth-Heinemann
Supplementary Book(s):
References:
Materials:

Planned Learning Activities and Teaching Methods

1. Lectures
2. Team-work
3. Presentations
4. In-class discussions
5. Field study

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 STT TERM WORK (SEMESTER)
3 FIN FINAL EXAM
4 FCG FINAL COURSE GRADE MTE * 0.30 + STT * 0.30 + FIN* 0.40
5 RST RESIT
6 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.30 + STT * 0.30 + RST* 0.40


*** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

1. Midterm
The students' knowledge about concepts and theories will be evaluated with a written exam.
2. Field Study and Presentation
The groups will make a field study in an organization setting and prepare a written report in accordance with writing rules. They will also share their experiences with an oral presentation in the class.
3. In-class discussions and Presentation
Certain cases and questions will be given to the students. The groups will discuss their opinions with other groups. The students will be asked to join to the discussions.
4. Attendance
The students will aslo be evaluated according to their attending frequencies to the classes.

Language of Instruction

Turkish

Course Policies and Rules

1. It is obligatory to attend at least 70% of the classes.
2. Violations of Plagiarism of any kind will result in disciplinary steps being taken.
3. Students are expected to participate actively to team-works.
4. Students should come to class on time.
5. Students should prepare the topic prior to each class.

Contact Details for the Lecturer(s)

To be announced.

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 1 3 3
Case study 11 3 33
Preparations before/after weekly lectures 14 2 28
Preparation for midterm exam 1 10 10
Preparation for final exam 1 10 10
Preparing assignments 5 6 30
Preparing presentations 5 2 10
Midterm 1 2 2
Final 1 2 2
TOTAL WORKLOAD (hours) 128

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10
LO.15454335445
LO.25554555453
LO.35455445555
LO.44554454355
LO.54355445354