COURSE UNIT TITLE

Offered By

Business Administration (English)

Level of Course Unit

Second Cycle Programmes (Master's Degree)

Course Coordinator

PROFESSOR DOCTOR BANU DEMIREL

Offered to

Business Administration (English)

Course Objective

The main objective of this course is to provide students a thorough understanding of the strategic importance of quality management and how quality tools and Quality Function Deployment methodology can be used to provide a competitive advantage in the marketplace.

Learning Outcomes of the Course Unit

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Recomended or Required Reading

Foster, S.T. (2017). Managing Quality An Integrative Approach, Prentice-Hall, Inc. Upper Saddle River, New Jersey.

Planned Learning Activities and Teaching Methods

Lecture, case and article discussions, individual study, group work.

Assessment Methods

Further Notes About Assessment Methods

None

Assessment Criteria

Topic Presentations (Mid-Term Exam)
Each student should prepare professionally for the topic presentations (at least 60 minutes). Using 5 different academic articles about the topic is a MUST. The students should also provide other related materials like videos, case studies or exercises during their topic presentations.Small booklets should be prepared for the content of the topic presentations (APA Format is obligatory both in presentation slides and booklet) and should be shared with the class because you are responsible from the topic presentations in the mid-term exam.

Term Project (Final Exam)
Groups of 2 students will be formed. Students will make a real application of QFD and present his work at the end of the term. The printed slides of the presentation should be handed in at the presentation day.

Language of Instruction

English

Course Policies and Rules

All assignments should be submitted on time. Otherwise will not be accepted.

Contact Details for the Lecturer(s)

banu.atrek@deu.edu.tr

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Contribution of Learning Outcomes to Programme Outcomes