COURSE UNIT TITLE

: QUALITY MANAGEMENT AND CONTROLLING SYSTEMS

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
IUE 7059 QUALITY MANAGEMENT AND CONTROLLING SYSTEMS COMPULSORY 3 0 0 6

Offered By

Production Management and Industrial Business Administration (Non-Thesis-Evening)

Level of Course Unit

Second Cycle Programmes (Master's Degree)

Course Coordinator

ASSISTANT PROFESSOR MERT TOPOYAN

Offered to

Production Management and Industrial Business Administration (Non-Thesis-Evening)

Course Objective

Emphasizing the importance of quality control in management, put forward the relationship between price and quality in today's competitive environment, show the the causes of quality problems in enterprises and solutions, to explain various quality management systems, to improve practice skills in statistical quality control methods in the field of industrial enterprises.

Learning Outcomes of the Course Unit

1   To explain the quality concept and importance to business units
2   To explain basic definitions and concepts used in the quality management
3   To notice the diffrences and relations in managerial and technical dimensions of quality
4   To apply quality improvement techniques
5   To recognize statistical quality control techniques

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 1. Definition, aim and historical development of quality and quality control, the basic elements that forms quality
2 2. Discussion about the contributions of leading people in terms of quality to quality
3 3. Factors affecting quality control, quality control system
4 4. Quality improvement team and problem-solving techniques
5 5. Process management and techniques
6 6. The general expression of ISO 9001: 2008 quality management system
7 7. Examining the quality management system ISO 9001:2008 with example applications
8 8. Introduction to statistical quality control, concept of control charts, drawing of control charts, control charts for measurable and features
9 9. Shewhart control charts, arithmetic average control charts and application in forest industry
10 10. Change range and standard deviation control chart and applications.
11 11. Fraction defective control chart and applications
12 12. Defect number control chart and applications, average defect number control chart and applications
13 13. Student Presentations
14 14. Conclusion and Evaluation

Recomended or Required Reading

Goetsch, D.L., Davis, S.B. (2013). Quality Management for Organizational Excellence: Introduction to Total Quality, 7th Ed., Pearson Education, Inc., USA

Planned Learning Activities and Teaching Methods


Interactive classroom environment, case studies, term assignments

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 STT TERM WORK (SEMESTER)
3 FIN FINAL EXAM
4 FCG FINAL COURSE GRADE MTE * 0.30 + STT * 0.30 + FIN* 0.40
5 RST RESIT
6 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.30 + STT * 0.30 + RST* 0.40


*** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

To be announced.

Language of Instruction

Turkish

Course Policies and Rules

To be announced.

Contact Details for the Lecturer(s)

To be announced.

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Tutorials 0 0 0
Lectures 14 3 42
Preparations before/after weekly lectures 14 2 28
Preparation for midterm exam 1 15 15
Preparation for final exam 1 15 15
Preparing assignments 1 20 20
Preparing presentations 1 15 15
Final 1 2 2
Midterm 1 2 2
TOTAL WORKLOAD (hours) 139

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10PO.11
LO.11
LO.21
LO.31
LO.41
LO.511111111111

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

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