Dokuz Eylül University Information Package / Courses Catalog

Description of Individual Course Units

Course Unit Code	Course Unit Title	Type Of Course	D	U	L	ECTS
IHS 5004	QUALITY MANAGEMENT IN HEALTH INSTITUTIONS	COMPULSORY	3	0	0	4

Offered By

Hospital and Healtcare Organizations Management

Level of Course Unit

Second Cycle Programmes (Master's Degree)

Course Coordinator

PROFESSOR DOCTOR ONUR ÖZVERI

Offered to

Hospital and Healtcare Organizations Management

Course Objective

Course aims to learn about theoretical framework and practices of methods and techniques regarding quality management and to understand how and where these techniques are applied in healthcare organizations. Students completing this lesson should be able to effectively use quality management techniques applied through organizations.

Learning Outcomes of the Course Unit

1	Measuring service quality through healthcare organizations.
2	Analyze problems about quality.
3	Establish business processes
4	Develop business processes
5	Determining patient needs in healthcare industry and developing service quality
6	Determining quality costs

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week	Subject	Description
1	Definitions of basic quality concepts
2	Historical Background of Quality
3	Total Quality Management
4	Service Quality, Measurement of Service Quality
5	Quality Management Systems
6	Simple quality development tools
7	5S in Healthcare Industry
8	Kano and Quality Function Deployment
9	Process Management
10	Establishing Business Processes
11	Improving Business Processes
12	Quality Awards
13	Student Presentations
14	Conclusion and Evaluation

Recomended or Required Reading

Sağlık Hizmetlerinde Toplam Kalite Yönetimi, Doç. Dr. Huriye Çatalca, Beta, 2003
Kalite Yönetimi ve Planlaması, Prof.Dr. Ahmet Öztürk, Ekin, 2009
Toplam Kalite Yönetimi, Doç.Dr. Muhsin Halis, Roma, 2004

Planned Learning Activities and Teaching Methods

Lectures, Class Discussions, Questions-Answers, Homework Presentations and Sample Applications

Assessment Methods

SORTING NUMBER	SHORT CODE	LONG CODE	FORMULA
1	MTE	MIDTERM EXAM
2	STT	TERM WORK (SEMESTER)
3	FIN	FINAL EXAM
4	FCG	FINAL COURSE GRADE	MTE * 0.30 + STT * 0.30 + FIN* 0.40
5	RST	RESIT
6	FCGR	FINAL COURSE GRADE (RESIT)	MTE * 0.30 + STT * 0.30 + RST* 0.40

*** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

To be able to define methods for measuring service quality in health institutions, to analyze problems related to quality, to be able to create and improve business processes and how to analyze patient needs, their learning levels will be measured in line with participation in discussions during the lessons and answers given to relevant questions in exams.

Language of Instruction

Turkish

Course Policies and Rules

Attending at least 70 percent of lectures is mandatory.
It's expected to obey scientific research rules and ethics in the preparation of homework presentations
It s expected to support the homework presentations with business applications.

Contact Details for the Lecturer(s)

Prof..Dr. Onur ÖZVERI
DEÜ Iktisadi ve Idari Bilimler Fakültesi Işletme Bölümü Sayısal Yöntemler Anabilim Dalı
Office No: 324
Tel: (232) 3010632
email: onur.ozveri@deu.edu.tr
Web: http://kisi.deu.edu.tr/onur.ozveri

Office Hours

Monday 10:00 - 11:00

Work Placement(s)

None

Workload Calculation

Activities	Number	Time (hours)	Total Work Load (hours)
Lectures	14	3	42
Preparing assignments	1	30	30
Preparing presentations	1	5	5
Preparations before/after weekly lectures	14	0,5	7
Preparation for final exam	1	5	5
Preparation for midterm exam	1	5	5
Midterm	1	3	3
Final	1	3	3
TOTAL WORKLOAD (hours)			100

Contribution of Learning Outcomes to Programme Outcomes

PO/LO	PO.2	PO.4	PO.5	PO.6	PO.7	PO.9
LO.1		1
LO.2					1
LO.3	1
LO.4						1
LO.5				1
LO.6			1

COURSE UNIT TITLE

DEGREE PROGRAMMES

Description of Individual Course Units

Offered By

Level of Course Unit

Course Coordinator

Offered to

Course Objective

Learning Outcomes of the Course Unit

Mode of Delivery

Prerequisites and Co-requisites

Recomended Optional Programme Components

Course Contents

Recomended or Required Reading

Planned Learning Activities and Teaching Methods

Assessment Methods

Further Notes About Assessment Methods

Assessment Criteria

Language of Instruction

Course Policies and Rules

Contact Details for the Lecturer(s)

Office Hours

Work Placement(s)

Workload Calculation

Contribution of Learning Outcomes to Programme Outcomes

CONTACT INFORMATION