COURSE UNIT TITLE

: TOTAL QUALITY TECHNIQUES

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
IND 5025 TOTAL QUALITY TECHNIQUES ELECTIVE 3 0 0 8

Offered By

Graduate School of Natural and Applied Sciences

Level of Course Unit

Second Cycle Programmes (Master's Degree)

Course Coordinator

PROFESSOR DOCTOR ÖZCAN KILINÇCI

Offered to

INDUSTRIAL ENGINEERING (ENGLISH)
Industrial Engineering - Thesis (English) (Evening Program)
INDUSTRIAL ENGINEERING (ENGLISH)
INDUSTRIAL ENGINEERING - NON THESIS (ENGLISH)
M.Sc. Metallurgical and Material Engineering
Metallurgical and Material Engineering
INDUSTRIAL ENGINEERING - NON THESIS (EVENING PROGRAM) (ENGLISH)
Metallurgical and Material Engineering

Course Objective

This course focuses on overview of principles and practices of TQM and new and well known tools and techniques in TQM, i.e. quality function deployment, experimental design, and taguchi design.

Learning Outcomes of the Course Unit

1   Expand their knowledge of Quality Management concepts and practices
2   Understand and apply the various tools and techniques of Quality Management.
3   Anticipate issues and problems they will face when implementing quality programs
4   Understand and apply the Quality Function Deployment
5   Understand and apply the Experimantal Design

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Course Introduction
2 Overview of TQM
3 TQM principles
4 TQM principles
5 Teamwork and team building
6 Seven old tools for continous process improvement
7 Seven new tools for continous process improvement
8 Quality Function Deployment
9 Quality Function Deployment
10 Experimental Design
11 Experimental Design
12 Taguchi Design
13 Taguchi Design
14 Taguchi Design

Recomended or Required Reading

Besterfield, D. H., Besterfield-Michna, C., Bestefield, G. H., and Besterfield-Sacre, M., Total Quality Management, Prentice-Hall, 2003, third edition.
Kolarik, W. J. Creating Quality, McGraw-Hill, 1995.
Bounds, G. M. Cases in Quality, Irwin, 1996
related e-books and articles

Planned Learning Activities and Teaching Methods

Lecture / Question-Answer / Discussion / Problem solving / Case study / Group study

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 ASG ASSIGNMENT
3 FIN FINAL EXAM
4 FCG FINAL COURSE GRADE MTE * 0.20 + ASG * 0.40 + FIN * 0.40
5 RST RESIT
6 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.20 + ASG * 0.40 + RST * 0.40


*** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

To be announced.

Language of Instruction

English

Course Policies and Rules

To be announced.

Contact Details for the Lecturer(s)

To be announced.

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 14 3 42
Preparations before/after weekly lectures 14 2 28
Preparing assignments 8 8 64
Preparation for midterm exam 1 28 28
Preparation for final exam 1 35 35
Final 1 2 2
Midterm 1 1 1
TOTAL WORKLOAD (hours) 200

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10
LO.1321424545
LO.2215552142
LO.3322441533
LO.423351344
LO.5445245334

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

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