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Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS MSH 0177 QUALITY MANAGEMENT SYSTEMS ELECTIVE 2 0 0 4

Offered By

Efes Vocational School

Level of Course Unit

Short Cycle Programmes (Associate's Degree)

Course Coordinator

DOCTOR ŞELALE ÖNCÜ GLAUE

Offered to

Catering Services Programme Tourism and Hotel Management Cultural Heritage and Tourism Civil Aviation and Cabin Services Civil Aviation Transportation Management Food Technology

Course Objective

To introduce the quality management systems , standarts and certifactions that are used in the world and in our country.

Learning Outcomes of the Course Unit

1   To be able to explain quality management system 2   To know quality management system standards 3   To be able to establish the quality management system in an organization.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description 1 The Concept Of Quality 2 Standard And Standardization 3 Standard And Standardization 4 The Importance Of Standard in The Service Industry 5 Management Quality And Standards 6 Management Quality And Standards, Enviromental Standards 7 Enviromental Standards 8 Mid-Term Exam 9 Quality Management System 10 Quality Management System 11 Quality Management System Models 12 Strategic Management 13 Process Management System 14 Resource Management System 15 Quality Assurance Sytems 16 Final

Recomended or Required Reading

Kalite Yönetim Sistemleri Baki Buzlu

Planned Learning Activities and Teaching Methods

Face to face lectures, presentations and assignments

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA 1 MTE MIDTERM EXAM 2 ASG ASSIGNMENT 3 FIN FINAL EXAM 4 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.30 + ASG * 0.20 + FIN * 0.50 5 RST RESIT 6 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.30 + ASG * 0.20 + RST * 0.50 *** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

3 learning outcomes will be measured with midterm exam, final exam and homework.

Language of Instruction

Turkish

Course Policies and Rules

It is imperative to attend 70% of the courses and fulfill the requirements of the course.

Contact Details for the Lecturer(s)

selale.glaue@deu.edu.tr

Office Hours

The days in the program specified at the beginning of the term.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours) Lectures 14 2 28 Preparation about subject 14 1 14 Student Presentations 1 6 6 Preparations before/after weekly lectures 14 1 14 Preparation for midterm exam 1 10 10 Preparation for final exam 1 10 10 Preparing presentations 1 10 10 Midterm 1 2 2 Final 1 2 2 Project Final Presentation 1 2 2 TOTAL WORKLOAD (hours) 98

Contribution of Learning Outcomes to Programme Outcomes

PO/LO PO.1 PO.2 PO.3 PO.4 PO.5 PO.6 PO.7 PO.8 PO.9 PO.10 PO.11 LO.1 4 5 LO.2 1 5 LO.3 1 5