COURSE UNIT TITLE

: TICKETING AND COMP.RESERVATION SYSTEMS

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
TMT 3026 TICKETING AND COMP.RESERVATION SYSTEMS ELECTIVE 2 2 0 4

Offered By

Tourism Management

Level of Course Unit

First Cycle Programmes (Bachelor's Degree)

Course Coordinator

AHMET DEMIRCI

Offered to

Tourism Management

Course Objective

The objective of this course is to introduce students to understand the processes involved when making a reservation and issuing tickets including costings by using Galileo.

Learning Outcomes of the Course Unit

1   Understand the dimensions, nature and significance of informations systems in travel and tourism.
2   Examine and apply reservation procedures used in Galileo.
3   Comprehend and apply both creating as well as editing booking files procedures in Galileo.
4   Examine and apply fare quote procedures in Galileo.
5   Analyze and issue ticketing procedures in Galileo.
6   Work effectively as part of a team participating and interacting in the group in a productive manner for himself/herself and for the group as a whole.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Introduction to Ticketing and Computerized Reservation System Enter into and exit from Galileo System
2 Galileo Information Systems
3 Sales Codes
4 Obligated Areas and Non-obligated Areas
5 Booking File Functions
6 Availability
7 Seat Booking
8 Detailed Seat Reservations
9 Price Showing
10 Price Loading
11 Reservation Queues
12 Message Queues
13 Review Exercises
14 Review Exercises

Recomended or Required Reading

1. Galileo Rezervasyon ve Biletleme, Galileo Türkiye, 2008.
2. Lecture notes.

Planned Learning Activities and Teaching Methods

1. Lecture
2. Assignments
3. Discussion
4. Group work

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MT Midterm
2 TP TermProject
3 FN Final
4 FCG FINAL COURSE GRADE MT * 0.30 +TP * 0.30 + FN * 0.40
5 RST RESIT
6 FCGR FINAL COURSE GRADE (RESIT) MT * 0.30 +TP * 0.30 + RST * 0.40


*** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

Midterm and final examinations will be based on understanding, synthesis and evaluation of the textbook and the lecture material.
Verbal participation in class discussions will be graded.

In class applications are the core of assignments.
Assignments analysis will be based on the application of knowledge, analysis, problem solving and evaluative skills regarding different reservation and ticketing procedures. Case reports should be based on the correct entries for the steps taken in the application of reservation and ticketing procedures.

Grading:
The topic falls short of expectations and/or does not relate to the overall content of the assignment. (Poor, 0%)
The topic is dealt with briefly and with not enough information (Fair, 40%)
The topic includes adequate information and/or fits the overall content of the aasignment at an acceptable standard (Good, 60%)
The topic covers all aspects and evolves in a logical flow (Very good, 80%)
The topic is presented with all available information and is discussed thoroughly and sucessfully (Excellent, 100%)

Language of Instruction

English

Course Policies and Rules

1. It is obligatory to attend at least 70% of the classes.
2. Violations of Plagiarism of any kind will result in disciplinary steps being taken.
3. Prepare ahead of time for classes.
4. Arrive on time.
5. Participation is required for all students.
6. Follow appropriate business etiquette regarding cell phones.

Contact Details for the Lecturer(s)

To be announced.

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 14 2 28
Tutorials 14 2 28
Preparations before/after weekly lectures 12 1 12
Preparation for midterm exam 1 10 10
Preparation for final exam 1 10 10
Preparation for quiz etc. 0 0 0
Preparing presentations 0 0 0
Preparing assignments 12 1 12
Final 1 2 2
Midterm 1 2 2
Quiz etc. 0 0 0
TOTAL WORKLOAD (hours) 104

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10PO.11PO.12PO.13PO.14PO.15PO.16PO.17PO.18PO.19
LO.15
LO.25
LO.35
LO.45
LO.55
LO.65

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

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